Tatiana started in customer support, answering trader questions day to day. Over 8 years she moved into retention content and then CRM - managing communications across email, push, and in-app channels for different trader segments. She's seen the same questions, frustrations, and decisions from the trader side long enough to know what actually helps and what doesn't. At IQ Option, that background shapes how she approaches editorial: content that works for real traders, not just one that ranks.