Many traders want to know all about withdrawals before they start trading, they scrutinize all pros and cons and that is fair enough, in the end of the day you join us to receive profit so let’s talk about the FAQ on withdrawals.
1. What is the maximum amount I can withdraw?
The maximum is $1 000 000, we hope these will give you quite a freedom of choice.
2. How soon after making my first profit can I withdraw?
ASAP! If you wish, of course. You are not restricted with any particular terms. One of the main principles of IQ Option is to let traders decide for themselves. Your money is always yours in our company.
3. What will be the currency of withdrawal?
If your account with IQ Option has the currency different from the bank account’s currency, the funds will be exchanged by your payment system in accordance with their current exchange rate.
4. What are the stages of withdrawal processing?
After a withdrawal request is made, it receives a “Request” status. After the request comes to process, it receives an “In process” status. After receiving an “In process” status, funds get removed from the balance. Funds will be transferred to the payment system wallet after the request receives the “Complete” status.
5. How soon will the funds get credited?
It takes 24 hours for the Company to process your withdrawal but the time of payment depends on the bank or the e-wallet system (around 1 day for the e-wallets and up to 21 days for the banks).
6. Why is the status “Complete” but I don’t have the funds?
The “Complete” status of your request means that we have sent the funds to your payment system, therefore the funds have left us and the further process depends on the your bank/e-wallet. Please wait for the standard term of 21 working days, if the funds do not arrive within this period, we will provide you with the transaction code so that your payment system locates the transaction and pays you the funds.
7. Where do I withdraw?
It is important that you withdraw to the same card or e-wallet, you have used to make a deposit before, otherwise the system will cancel the request, the amount must not be larger than the deposit made from that card(no amount limits for the e-wallets though). These are the security measures we take.
8. How do I withdraw to the card?
Once you have deposited via your bank card, please note that at first you will only be able to withdraw to the same bank card and the amount must not be bigger than the total amount of the deposit made from the card. The rest of the funds can go to the bank account (not the card) or the e-wallets like Skrill or Fasapay, please see the full list on our main page or in the withdrawal tab of your personal cabinet. Also here is the article we have made on the card withdrawals.
To the platform
Withdraw comment,
Because i deposited $20 ON MY FIRST TRADING ACCOUNT, AND IF MY PROFITS EXCEEDED THAT DEPOSIT,
DOES IT MEAN I CAN ONLY WITHDRAW THE SAME AMOUNT AS MY INITIAL DEPOSIT, ( $20 ) ???
The total amount of your deposit can be withdrawn back to the card, if it is only $10 then you can withdraw to the card only $10, the rest can go to the e-wallets.
So mam,
If I deposit 10$ into iq option and make it into 20$ through trading. In total how much can I withdraw at once in my bank account?
$10-the initial deposit amount. The rest $10 can be withdrawn either to an e-wallet or via bank wire transfer.
Hi. lets say the total deposit is 20 dollars. I deposited 10 using mastercard, another 10 using visa. after trading it went up to 40 dollars. So how do i withdraw the initial deposit. 10 dollars each to mastercard and visa. or can it be 20 dollars to visa, or 20 dollars to mastercard.
Hello, Daniel!
Firstly, you need to make a refund to each card (10 dollars to MasterCard and Visa).
After that, you may withdraw the earnings (20$) to any e-wallet listed on the withdrawal section.
I hope it’s more clear now. 🙂
Wish you a lovely day and outstanding trading results!
hello.i am start trading with iq option.i deposit in iq option is 2 times through skrill.1st i deposit 10$ and 2nd deposit 50$.but i cannot withdrawal.i use same skrill account.i will tried 4 to 5 times.10$,30$,20$ but everytime the status is canceled.please reply.thank you
Hello Supriya, thank you for your comment.
Unfortunately we do not have access to your account from here.
Please contact us via support@iqoption.com
Our specialists will carefully investigate your case and reply you as soon as possible.
Thank you for your cooperation!
i saw a video on youtube which was posted by a guy named ibraham….in that video u guys asked him about his strategy and also u hold this withdraw and later u blocked his account…can u please explain why u did that??
Hello and thank you for sharing your concern with us!
We respect the private space of our clients and do not give away any details regarding their accounts.
We do understand your concerns about the broker being trustworthy. But we have over 41 463 400 of users and they would certainly quit our platform if it did not deserve trust.
In case you personally faced any issue with us, we’re always eager to help, so please, do not hesitate to tell us about it from your registered email with IQ Option at support@iqoption.com to receive a detailed consultation from our support team in regard to your account with us.
You’re also welcome to check thoroughly all of our Terms and Conditions here https://iqoption.com/en/terms-and-conditions/terms-conditions.
Find this extract that ensures the safety of your data http://prntscr.com/llpycq, https://iqoption.com/en/terms-and-conditions/privacy-policy-global. We have the most prestigious and safest SSL EV certificate. This means that every client’s request is encoded. In such a way we guarantee the high-level security of operations. So you can be sure that your data is safe.
We value the opportunity to work with every one of you, guys, and you deserve personalized service and individual approach. Please, find our withdrawal policies in the link below https://iqoption.com/en/terms-and-conditions/withdrawal-and-refund-policy-global.
Thank you for your question and your stay with us! Have a lovely today.
I deposited 10 dollars into my iq option redrawal address instead of deposit address how can I get my funds
Hey hi Edmund! How are you? Can you specify if you deposited through the app?
Can you please contact our support at support@iqoption.com as we can not check the problem here on social media.
We thank you for your cooperation.
It is only 🤥 fake
Hello Abhishek, it is not fake, can you specify why do you think so or if you have faced any issue?
Skrill withdraw takes how much time
Hello Sohail! In order to withdraw funds, you need to create a withdrawal request. After request is processed, it takes up to 24 hours to receive funds on your wallet.
Hello there,I’ve opened my iqoption account,demo and real…my dashboard says its been verified,but up to now I did not upload any documents of mine because I can’t find any provisions made on iqoptions to upload it? How do I go about this?
Hello, William.
Please kindly contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts) and we will do our best to help you. Thank you!
1. what is the minimum withdrawal, is it 5 or 10 dollars
2. if i deposit with my bank card can i withdraw with my NETELLER account
Good evening, Israel!
The minimum for withdrawal is 2 USD only.
Yes, you are welcome to withdraw your profits to Neteller, if the deposit has been made from your bank card.
Thank you for your questions and cooperation!
Hi ….I deposit 10 dollar and after that I make it 75 dollar through trading .first I withdraw 7 dollar in my e wallet ,it instant withdraw .but after that I request for withdraw 50 dollar . After 3 days it still in request . Why ??
Hello, dear! It might take up to 5 business days but our specialists will do their best to speed up the process for you. Kindly wait till it is finished. Thank you
Hi I am from South Africa, I would like to know which ewallet to trust to make an withdrawal for profit if it can’t be a direct bank payment? Some people don’t trust neteller or skrill….
Hello, all payment options listed on our website / app are trusted and reputable. We will never list any option which is not trusted. Feel free to use any of those 🙂
Hello am a Roioptions trader but its my first, I traded with $68 now I need to withdraw so the person whom is guiding me said I must deposit money first so that the money can be processed. Thank you
Hey, we would like to inform you that you have contacted IQ Options. We do not have mentors or guide who can assist you with trading. Also, you should always trade for yourself and always deposit funds through the app only. Never transfer funds to someone personally.
Am new in IQ option
I want to know
If I deposit 15$ via bitcoin,
And after treading I make up to 20$ can I withdraw the 20$ to my bitcoin account with remaining any in my iq option account?????
Greetings, Udoh!
We do not support BTC withdrawals at the moment.
If you deposit with BTC, you’ll need to choose another payout option, such as e-wallet.
For the details, kindly reach us at support@iqoption.com.
Have a great day! 🙂
Hello, my name is Sodiq, I am having problem with my Iq options. I ve upload my National id card slip because it will take a long time to get the plastic National ID CARD in my country, so that is why I uploaded the NATIONAL ID CARD SLIP but it was not accepted. Please I need your help.😭😭🙏🙏
Hi can I withdraw even I didn’t send any documents?
Hello, Max!
Thank you for your question!
Let us tell you that in order to withdraw your funds you should send us your documents to verify your account.
The verification procedure is essential in order to provide the full security of your funds and your account.
If you have any difficulties with the procedure, please, let our support know and we will do our best to help you!
Thank you for your consideration and have a lovely day!
Its been 2 weeks and still havent received my payments!!
Hello Joseph! I am really sorry that you have to wait for a long time, we will do our best to sort it out.
Unfortunately we do not have access to your account from here.
Please contact us via support@iqoption.com
Our specialists will carefully investigate your case and reply you as soon as possible.
Thank you for your cooperation!
Why is perfect money no longer part of the withdrawal option?
Thanks for the inquiry, Pauline. At the moment we are upgrading this payout option in order to enhance its efficiency. We deeply apologize for the inconvenience caused. We assure you the upgrade will be finished at its earliest opportunity. We appreciate your time and loyalty.
Why are my withdrawal requst failed maximum 7,8 times money not send in my acount all process correct but failed why i am sending to skrill acount moneny deposit to same acount skrill but withdrawal failed why
Good day, Muhammad! We are really sorry you experienced such an issue. We would like to help you. As you surely understand, funds cannot be traced from this page. In order to check the status of your withdrawal, we need you to get in touch with us directly at support@iqoption.com. We’ll be looking forward to your reply at the specified email.
Hellow someone help me to trade on the iq binary option. Now when my profit assedeed she want money again she said its an upgrade fee what can i do to get my profit
Good evening, Silindile!
We’re afraid somebody’s trying to scam you, dear.
Anyone, promising to help you manage your account / gain huge profits in a short time/ recover your funds
is a SCAMMER.
Those people are just trying to lure you. We do not ask our users to deposit any amounts of money and do not prevent them from withdrawing. All processes on our platform are transparent. We offer a free practice account, which you may use for as long as you’d love to.
Please, be wise, and don’t let others take away your hard-earned money. Whenever you need any assistance regarding your account at IQ Option, feel free to contact the support team at support@iqoption.com.
Hello, I recently deposited some money into my iq option account using a debit card and thus I need to withdraw the money through my card first, however when I click on withdraw, it shows internal server error occurred. What does this mean? What do I do now? Do I wait?
I have requested since on 25the of nov and still its still on request
Good day, Edwin! We highly regret the inconvenience. However, we do not have details of your account and advise you not to share those on social media per security measure. Please shoot us a message at support@iqoption.com so we can check the details. We’ll be more than happy to assist you.
Thank you.
What if i deposit $100 through upi and then i had to withdraw profit money to my bank card registered with that upi And what if profir is 200$
Hey hi, you can not withdraw to a bank card unless your deposit method was not a bank card (and that too, withdrawals can not be more than the deposit for that particular bank card). You are welcome to use other available payment options for withdrawals.
For further assistance, please write to support@iqoption.com.
hey edwin did you recive your funds?
Can I withdraw using credit card even after first withdrawal instead of using E-wallets?
Hey Irtaza, we will explain you the withdrawal procedure in detail.
If you make a deposit from the card, you will be able to withdraw initial deposit amount back to the card. To be precise, you will be able to withdraw the sum of your deposits in last 90 days to your card. Everything that exceeds that amount (which is basically your profit) should be withdrawn to an e-wallet (Skrill, Neteller).
A question concerning debit card withdrawal.
Assuming I make my first deposit of $50 via my debit card and make $60 profit. What is the implication if I decide to withdraw ONLY $50 from it within 90 calendar days with my card and add the remaining $10 with my balance?
Assuming the profit is only $40 and I want to make my first withdraw via debit card, What is the implications?
Further more, if I make another $100 profit with my balance in the subsequent months (say 2 months), can I withdraw $50 from it with my debit card (bearing in mind I have withdrawn $50 before)? Or every other subsequent withdraw must be via e-wallet?
Thank you.
Good day, Oladele!
We need to tell you that you are able to withdraw only the initial deposit amount (50 USD) back to the same card during 90 days since the date of your deposit.
For example, you deposit on June, 1st = you can receive this money back to the bank card starting from June, 1st till September, 1st (90 business days). Starting from September, 2d, your payout option will change to an alternative one (an e-wallet option like Skrill, for example).
However, you are welcome to withdraw all of your profit as well (just not to the bank card).
As soon as your withdrawal limit to the bank card is finished, in order to withdraw funds, you will just need to make a request from the page: https://iqcc.io/en/withdrawal and choose the alternative option from the list.
Kindly note that the return to the bank card cannot exceed the deposited amount due to the limitations of VISA and MasterCard, thus it cannot be changed from our side.
Should you have any questions, let us know at support@iqoption.com. Have a good one!
Hi guys I have two iq option account both funded I want to deactivate on I can’t get help its been 2 weeks now with no reply and am trying to verify the recent one but I cant and no one is assisting
Hey hi, you can close the account yourself.
Hello, if you have contacted our live support then please wait, they will get back to you. This may take some time however they will definitely get back to you. We thank you for your understanding.
Hey. I used an iq option account.but i had to delete that account because of some reasons. I hope to trade on iq option in few months again.can i use same e mail for making new iq option account?
Hello, Yash!
Kindly use another email address, please.
Thank you.
Pano po bng mag ganito gusto ko rin po sana eh. Ala p nmn po akong atm
They fraud did not gave my withdrawal even after two months and 4 days has been passed away. Iqoption is making lame excuses even after i provided documents they demanded just like bank statement and ARN forms etc but now they even not replying fraud
Hello, Hanza! We are really sorry if you had poor experience with us.
We would like to help you.
Could you tell us, please, what was the last time you contacted the support team?
Did they forward your bank statement to the relevant department?
Thanks in advance!
Hi
I deposited on iq options trading, and now they want me to pay the withdrawal fee
Is it true?
Because they didn’t mention such thing at the beginning
Hey hi, please note that we are IQ Option and not IQ Options, many people have created fake platforms using our name, it would be wise to contact our support team at support@iqoption.com as they can check your account and assist you.
Thank you.
Many of there have some bad experience in iq option.. More on withdrawal request tooks timess, and after process filed, its not for us to put money from here iq option we can find another broker much better than this.
I withdrew yesterday it is only writing no commission … I don’t get
WHY DOES IT GO ON EWALLET AND WHAT ARE THE COSTS ON THAT
It works as a refund. Otherwise you will have to pay the transaction fee, for now withdrawals are free.
Hi there, can you please tell me What is the meaning of TIN, I’m trying to open an account on IQ Option
Good evening, Rossy!
TIN is a Taxpayer Identification Number, which you do not have to fill out if you live outside of the EU.
good evining
Hey hi, how are you?
Who r u? There is like thousands of cases like this… People say if u make small profit Nd withdraw, iq option process it quickly and if they were able to make huge profit, iqoption hold there withdrawal, even when all verification is done, they don’t reply, they even block traders account without any reason or notice… Why the hell are u defending them… Iqoption are there to make profit and doesn’t pay u if u deposit $1000 in future make like $1000000, Is it true? How can I be sure that my money will be safe. Where can I claim for fraud except iqoption in case of scam?
Good day, Ujjwal! We kindly ask you to mind your language, please. We do not ask our users to deposit any amounts of money and do not prevent them from withdrawing. All processes on our platform are transparent.
We do not have any restrictions for paying out any amounts of your honestly earned funds. You can always check the Withdrawal Policy details in the Terms and Conditions on the website. We assure you that we always follow all of our Policies and are expecting the same in return. One has the opportunity to check the Terms and Conditions prior to registration and is still welcome to do so anytime.
In case your friend faced any issue with us, we’re always eager to help, so please, kindly ask him/ her to reach us from the registered email with IQ Option at support@iqoption.com to receive a detailed consultation on the matter. Thank you
Hello there..
I just want to clarify.. If my platform in binary is in the U. S. I need to witdraw my profits i need to upgrade my location? Because my bank account is written in the philippines.?
Thank you for reaching out to us, Jerwina! We’d like to clarify the inquiry and help you enjoy the app. We kindly ask you to contact us at support@iqoption.com. Thank you!
how come there are restrictions for Belgium
Hello, this is due to the decision of the Belgium government.
must I have an e wallet to withdraw?, and if yes, which is recommended for traders in Nigeria. secondly, are there any restrictions for Nigeria
You better have one, so you could withdraw more than the deposit amount. All available withdrawal options for your country are here – https://iqoption.com/en/withdrawal
Why is it we cant withdraw more of what we deposited using the bank cards
Hi George,
It is our standard withdrawal procedure.
We will explain you the withdrawal procedure in detail.
Your withdrawal method will depend on the deposit method. If you make a deposit from the card, you will be able to withdraw initial deposit amount back to the card. To be precise, you will be able to withdraw the sum of your deposits in last 90 days to your card. Everything that exceeds that amount (which is basically your profit) should be withdrawn to an e-wallet (Skrill, Neteller) or other available payment methods which may vary for different regions.
In case you’ve used an e-wallet to deposit, you can withdraw all the sum of funds from your balance to the same e-wallet account. In order to withdraw funds, you should make a withdrawal request from the withdrawal page: https://iqoption.com/en/withdrawal.
Withdrawal requests are processed from our side within 3 working days.
If you withdraw to the bank card, it will take another 1- 21 working days (weekends are not included) for the bank to process this transaction.
hello walter, i’m a fellow trader on the iq option. i would just like to know what e wallet you chose to withdraw and how you went about it. i would really appreciate your help.
thank you.
Hi is it true that sometimes it request upfront when u withdraw
Good day!
Thank you for reaching out to us! We’d like to understand the question and help you. We kindly ask you to contact us at support@iqoption.com to look deeper into the matter. Thank you!
If i have made a profit 3 times more than the initial deposit can i be able to make 3 withdrawals equivalent to the initial deposit to my credit card account. How many withdrawals can one make in a month to a credit card account? Are there any charges for multiple withdrawals?
Hello, Donald! Back to the card you can only withdraw the amount totaling the amount of your deposit, not more than that. You can make any amount of withdrawals to the card per month as long as it is within the amount of the deposit. We do not charge for the deposit or withdrawals.
Hi iam from india can i trade in iq option and cani withdraw money from it
May I use a family member’s credit card for deposit and withdrawals?
You can only use your own payment details.
so what you mean is that if i use a different credit card to make deposit and i also use another credit card to make deposit and after i want to withdraw ,means i cant withdraw with the second one ryt ?
or can i still use the second credit card to make withdraw?
Hello, Pablo!
If you make a deposit from two different bank cards, you will need to withdraw both initial deposit amounts back to the same bank cards respectively, as these transactions are processed as a refunds.
Hi Valeriya,
I had two deposit thru one debit card.
If it so happen that my card was closed, can I withdraw to other personal account?
Hi, Alex 🙂
As you surely understand, your account cannot be reviewed from this page. In order to check it, we need you to get in touch with us at support@iqoption.com. We’ll be looking forward to your reply at the specified email.
Have a great day today!
Hello, what happen if I only use my debit card to deposit, and after the 90 days I would like to withdraw money, is not possible?
I don’t like e-wallets.
Hey hi, if you do not withdraw the funds back to the bank card within 90 days, then it is cancelled for bank card and you can withdraw them to an ewallet instead. However, if you withdraw within 90 days then you can withdraw up to the same amount back to same bank card.
The third time, if I deposit from e-wallet can I withdraw to the e-wallet
Good day!
Yes, you are welcome to withdraw to the same e-wallet account you deposited from, as the requisites shall coincide. If you want to withdraw to another e-wallet, you first need to deposit from it. Thus, the deposit and withdrawal requisites will match.
Example: you deposited from Skrill, you need to withdraw back there, please, not to Neteller account. If you are willing to withdraw to Neteller, you first need to deposit from Neteller. Thus, the deposit and withdrawal requisites will match. Thank you!
How do I open an e wallet account and also What are the available withdrawal options for Ghana?
Hello, please mind that you can withdraw to the same payment methods, from which you have deposited. Please check what payment sources you can use for the deposit in the Deposit tab. Opening an e-wallet is easy, you need to pick the service you are interested in, register in several steps on their website and you are ready to go.
what are some of the sites for creating the e-wallet?
Hello, Pablo!
This is the link where you can find the details of the Skrill transactions – https://www.skrill.com/en/international-money-transfers/
This is another link where you can find the details of the Neteller transactions: https://www.neteller.com/en_ca/fees
At last, here is the link where you can find the details of the Webmoney transactions: https://www.wmtransfer.com/eng/information/rates/index.shtml
my problem here is that,am also in Ghana and we use cedis so how can i make dollar deposit ?
Hello, Emmanuel! The funds you deposit will be converted into your IQ account’s currency automatically.
so basically, you must have both bank card and e-wallet to make withdrawal more than your initial deposited so the rest will be deposited to your e-wallet account ..like that?
That is correct.
Hi I recently opened and account and deposited with neteller, but then I tried withdrawing and it reverses my funds and shows failed in the withdrawal status. I’d like to know why please. Thanks
Hey Dave, please check if your account is verified or if you are entering details correctly.
Can you please contact our support at support@iqoption.com as we can not check the problem here on social media.
We thank you for your cooperation.
why I can not upload money from
india
Hello, please use an e-wallet from the list in the Deposit tab, this should help.
hellow can we trade 24/7 and if i withdrew straight to my visa card my initial investment, how long does it take for my money to refrect became it did a withdrawal on Sunday, 02 June this year
Good evening, Gabriel!
Generally, it takes up to 9 business days (days excluding weekends and national holidays) to transfer funds to your visa card.
So there is nothing for you to worry about 🙂
what is the least amount I can deposit in my IQ option account.
Hello, Dennis!
The minimum deposit amount is 10 USD/EUR/GBP.
I have a withdrawal that has been made on 5th and 6th of July. However, I have yet to receive the funds in my bank till date, 20th of July. Why is this so
Hello, Lim! I kindly ask you to contact us here to get a certain help – https://iqoption.com/en/cabinet/messages/new
So..if i deposit $100 and make a proffit of $500 can i mak two withdrawels of $100 each on the same day?
Hello Ryan!
Yes, you can do it.
You will be able to withdraw $100 to your card and $100 (or more) to your e-wallet or via wire transfer.
I see Wire Transfer available on withdraw funds) and don’t want to use e-wallet (they have many commissions and I do not trust them) .. What information about my bank account do you request me? Is there any limit? How long would it take? Do you charge me for operation? . kind regards
Good afternoon, Miguel! May I ask you to contact our Support Team here to get a certain help – https://iqoption.com/en/cabinet/messages/new
when I want to make a withdrawal to my new neteller account it asks for neteller email. is this my personal email address or a number located on my neteller profile?
The system requires your Neteller email, not your personal email address in order to make a withdrawal request to your specific Neteller account.
Hi
I verified my profile thats why I cant change my name and I thinks it’s obstacle in depostion of fund to my account what should I have to do? Or can I make another account on that number?
Please help me … I’m a poor, poor man. I do not eat for some days … I can give you some money. Give me some money for your year’s anniversary. It’s just a big help … Please, please. Please help me … my skrill email is kalanaruchira@gmail.com
Hello!
I understand how frustrating this situation must be for you.
The thing is that the company doesn’t provide loans for trading.
But you can switch to a demo account thus you’ll be able to gain experience, trading without any financial risks and working out your own trading strategy based on instruments of technical analysis.
If you have additional questions, I’ll be glad to help!
Does the withdrawn amount is playable aftet we apply for withdrawal request? ?
Dear Aman,
Yes, you can keep trading with that amount, but be careful. If your balance gets lower than the withdrawal amount, your request can be canceled .
Have a wonderful day and great deals!
Can u help me
Iq option can u help me?
Hello!
Sure! How can I help you ?
Can we buy crypo like litecoin and then withdraw thevcrypto into my wallet from IQ option?,
Hello!
The profit is credited to your real balance according to the currency of your account (USD/EUR/ GBP).
So at present it is possible to use crypto only as the assets, not payment wallets. I can tell you that we are already working on it.
What if I have made more than 3 different deposits at different amounts with zero withdrawals,let say on the first deposit I deposited 50 USD and second 20 USD and on the 3rd 100 USD, and on the forth I deposit 10usd and I
make a profit of 120 used will it count on the history deposits that I have made or it will only count on my last deposit made on the total withdraw that I will have to make? In this case will I only be able to withdraw not more than 10dollars or not more than the total historical deposit that I have made?
Hello!
You can withdraw back to your bank card only the deposit amount made IN TOTAL from your bank card within last 90 days.
If all mentioned deposits are made form 1 card, so you will be able to withdraw 180 USD (50+20+100+10).
You can withdraw all your profits to an e wallet (like Skrill, Neteller, Webmoney) without any limits.
Sending wishes of good health and luck to you and your dearest ones!
Hello! So I’ve been trying out the IQ Option and I am also planning to do the real thing out of it. But I’m worried that I may not be able to have my account verified because the only ID I will be able to provide is my University Student ID. Will that work upon verification? And what are the other requirements for the verification? Thank you!
Hello Jomee!
We can accept as proof of identity only national ID card/ passport/ driving license .
If you deposit via bank card, we also will need to send copies of it.
that all the ID that’s going to be accepted? ’cause I don’t have any ID to present but my Student ID, I also used my student ID for my e-wallet to be activated. Is there any way to make that work?
I have an e-wallet which I will use to deposit, will that suffice?
P.S. I’ve made research, that a Student ID will be valid if I accompany it with a Registration Form. I am just not sure if it’s widely accepted, especially on this verification process, but I will be able to provide the ID and the Registration Form.
i deposited $27 and made profits..$27 i was able to withdraw it via my bank card..i again requested multiple withdrawals $333…..$800 and $700 after these withdrawals my withdrawals were withheld for long..but you should know that my account was already fully verified…now they telling me they are doing additional verification for safety of my funds…and now i want my neteller account credited with my profits because I have documented and archived all correspondence and my trading
history and operations history on the platform… I will draft letters to CYSEC and the Cyprus Financial Obudsman,,,I will draft a letter to your key sponsor, Aston Martin…i will also expose you in all regulatory bodies…and i wont stop until you credit my wallet.
Hello Moliehi Tsoinyane, thank you so much for sharing your story!
We are really sorry that you faced a delay in withdrawal.
Unfortunately we do not have access to your account from here, therefore I am not able to give you more information, than our Support Team.
Please note that additional verification is a standard procedure.
If all the Terms and Conditions are respected – there is not need to worry, your withdrawal should be fine.
Thank you so much for your cooperation! Let us know how it goes!
Is that all the ID that’s going to be accepted? ’cause I don’t have any ID to present but my Student ID, I also used my student ID for my e-wallet to be activated. Is there any way to make that work?
I have an e-wallet which I will use to deposit, will that suffice?
Jomee,
We can accept only mentioned documents. Student ID is not accepted.
Please help! I requested for withdrawal of $20 and $5. How i can cancel my withdrawal request. Because my debit card is only for payment not for receipts… Please help.
Muhammad,
Don’t worry please!
We withdraw to bank cards as a refund. All bank cards support this option.
i have deposit the initial amount from the credit card of my brother. now iq option demanded to send pics of that credit card..is it necessary that the credit card owner name should be the same as the iq option account holder name to successful verification?
Dear Ahmad,
On our platform it is forbidden to use bank cards of third parties. You can deposit only with your own cards.
I kindly ask you to contact us here to get a certain help – https://iqoption.com/en/tickets
Thank you in advance !
I have deposit from my frends credit card now they ask me for copies if i send them copies of my friend’s credit card and my i.d card will they let me withdraw or not?and u said we should deposit from our own cards if now i again deposit from my credit card so will i be able to withdraw my profits?
Every case is processed individually. Please, send all the required documents and wait.
i have first time time 10$ deposite to my iq option account from ”skiller’m, and now my iq option balance is 10.44$, recently i withdrow my 10$.. why they are not withdrow and message to ”YOUR OPERATION IS FOREBIDEN” please help me..
Hi!
Don’t worry please!
It means that you put incorrect details of your Skrill account. Check if you put space or capital letters.
Thank you in advance !
can I deposit via ewallet and withdraw as much as I please?
Yes, sure !
The minimum withdrawal = $ 2.
hello sir ,I have a question …HOW MANY TIMES THAT WE CAN WITHDRAW IN ONE DAY THROUGH IQ OPTION ????
Hello!
We don’t have such limits.
The minimum withdrawal amount = 2$ 😉
Hi there, how long does the verification process take for a withdraw? Do I have to verify my self with every withdraw that is profit or just the first initial withdraw on profit made?
Hi, i have made a patment from my master card 10$. And after trading i made a profit of $12 . So I withdraw the profit $2 to my skrill account.. will it be transfer.
And please note thats my first trading.
Hello!
In this case you need to make 2 withdrawal requests:
1) 10$ to the same bank card
2) 2$ to your Skrill account.
Of course, you will receive both withdrawals !
Good day IQ OPTION, i just want to ask if using a bank passbook or a checking account be acceptable for withdrawals?
i understand that the deposited amount using visa debit card can be withdraw using the same visa debit card.
Hello!
There is no option to withdraw via bank passbook or a checking account. You can withdraw to your bank card and then via wire transfer.
i withdraw the 10$ from my first trading some one your collegue via chat said ,, it requires 9 days , but this is alredy 17th day , i not yet got a money and after i verify someone else ur collegue he telling bank statement is requiring now ,, why this problem happend to me ….?
kindly mention that its my first trading
and i hope and waiting for your reply …?
Hello Yashwanth!
Don’t worry please! In this case you just need to contact support from your personal cabinet and ask to give you transaction details.
But they say fund is send plz contact to Ur bank. But no money deposit form Iqoption.it very serious problem heard form many people.so what we do.
Dear Mahesh!
Please, ask support to provide you details of your withdrawal transaction ( ARN codes).
With ARN you can find your withdraw in bank.
Did you later get the money you withdrew?
Hello Peter! If you have questions related to withdrawal, you are welcome to contact us 🙂
Thank you for the clarification, one more question, using SKRILL as acct for profit withdrawals, is a credit card statement of account or a cable statement acceptable as proof of residence or for whatever reason to allow profit withdrawals throuh SKRILL? Thank you very much
We can accept as proof of address a bank statement with some transactions in it. It must be no more than six months old and show your name and current address.
Please kindly check the example of the bank statement: http://prntscr.com/en1mlo
Thank you very much for the information.
I have 4 OTN tokens why I can not widraw them ?
We are very sorry for the inconvenience. The reason why you are not able to withdraw your OTN tokens is that the minimum amount of tokens you are able to withdraw is 10.
I am from the Philippines and I am in the process of opening my SKRILL ACCT but found out that there is no option for the Philippine peso. can you suggest other than skrill that can be used in the Philippines, so i may be able to use should i have profits trading in IQ OPTION? Thank you.
Dear Tom,
Thank you for the detailed information about your issue! You may use Skrill to make a deposit to IQ Option platform even though it doesn’t have the Philippine Peso as the available currency. You may open your Skrill account in the currency of your IQ Option account and by the moment when you decide to fill your Skrill account with the Philippine Peso, your funds will automatically be converted to the currency of your wallet. Besides Skrill, we also except Neteller and WebMoney.
Have a great weekend!
What percentage of loose is reimbursed by iq if loose more then 10k USD in row??
Dear Ruchi,
Thank you for your question but I have to tell you that according to our Terms& Conditions we don’t refund unsuccessful deals of our traders.
In order to avoid future losses, you may use our tutorials (https://iqoption.com/ru/tutorials) and gain experience on the training account before investing the real funds!
Have a nice weekend!
If I deposit $10 from my Skrill account to iqoption and make profit of $100 in 5 days.
So, what will be the withdrawal process?
Hello, Jardik!
Thank you for your question! If you have deposited using your Skrill account only, you will be able to withdraw your profits back to your Skrill account. Please, make sure you verify your account with all the required documents. After the withdrawal request is made, and our specialists processed your inquiry, you will see ‘funds sent” status in your operation history. After that, it takes up to 24 hours for your funds to reach your Skrill account.
If you need further guidance, please, let our wonderful support know and we will fully assist you! Have a great evening!
dear sir
i am liyanaarachchilage chandrapala . i wont to verify my account ..to withdrew money… and i send my documents ,..my sri lanka police department id and my driving ld …can i know now my iq account activated now…
Hello, Chandrapala! Please, contact our Support Team: https://iqoption.com/en/contacts. Our managers will check your docs and tell you whether we can accept them or not.
How can i remove my bank details from iqoption? I noticed that I have been automatically been debited from my bank account which i cannot deal with. So how do i deactivate everything?
And if i request the withdrawal, will it still push through even if i have deactivated my account?
Hello Maria!
We technically can’t debit funds from your bank card/ account as we simply don’t have access. All the operations can be made only by Client. Haму you already contacted our support department regarding this issue? If not, please do so.
If you make a withdrawal request and after that block your account, it doesn’t affect the withdrawal, you will receive funds without any problems.
Firstly what is TIN?
Is it must for making deposits and withdrawals ?
As TIN is for US .What should I do ..I’m from india?
Hello Rohit!
Don’t worry please!
You may not fill it.
Means it is not mandatory … Right ?
Yes, that’s right!
Hello. I would like to check regarding the Debit/Credit card withdrawals.
The amount I can withdraw is the same amount I deposited within the last 90 days am I right?
Let’s say, I deposited $100 and made another $100 as profit within the 90 days. $200 in my account now. I believe i can withdraw $100 to the same card whereas the remaining $100 can pnly be withdrawn through e-wallet. Besides withdrawing the $100 profit i’ve earned to e-wallets, can I withdraw it to the same card after 90 days of deposit?
“Let’s say, I deposited $100 and made another $100 as profit within the 90 days. $200 in my account now. I believe i can withdraw $100 to the same card whereas the remaining $100 can pnly be withdrawn through e-wallet. ”
That’s right!
“Besides withdrawing the $100 profit i’ve earned to e-wallets, can I withdraw it to the same card after 90 days of deposit?”
No, when 90 days have passed, you cannot withdraw funds to the same card. You need to withdraw them to your e-wallet or via wire transfer.
Is it necessary that the user should be taxpayer ?
As I’m student I don’t pay any tax.. Can I still start with IQ option ?
What are the verification documents should I have ?
Are there any taxes on the income through IQ option ?
Hello Rahul!
If you don’t have the TIN, no worries, just leave that field empty.
You will need to send copy of your ID + copies of the bank card used to make a deposit.
Once you make a withdrawal request, you will receive full instructions to your email.
IQ Option company is not a fiscal agent and does not provide data on operations to third parties, this information can only be provided as long as there is an official request from competent national authorities.
If you need a statement about the Financial Operations being done on our platform, you may Download the file here https://iqoption.com/en/profile/personal, and get detailed information on your trading account for the selected period ( http://prntscr.com/g1qha6).
Have a wonderful day and great deals!
Hiii….
I deposited money from my visa debit card. I win some amount I want withdrawal this money. Money get deposit in my account via same card I don’t have e wallet so what I do???
I send the request for withdrawal and show the status is send fund but I don’t get it.so what I do??? I read all reviews about that so I am scared…
Hello Mahesh!
Don’t worry please!
Withdrawals to bank cards take up to 9 working days. Withdrawals to e-wallets take up to 3 working days. Time of processing depends only on your payment system. Please kindly wait.
You can create an e-wallet to withdraw your profit.
To get a full instruction on how to do it, please contact support from your account on our platform.
Thank you in advance!
For first withdrawal request is there any verification process to be done ?
After completion of withdrawal how many days will it take to reflect on my e-wallet
Hello, Kumar!
Thank you for your question! You should verify your account to be able to withdraw your funds. In order to find out the steps of the procedure, kindly, contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts) and we will guide you through the process. Thank you!
Can I change my address in my account before verifying it or edit little bit .only in word went wrong .please help me out…
Can I change my address in my account before verifying it or edit little bit .only one word went wrong .please help me out…
Kumar, sure you can! Please, contact our Support Team: https://iqoption.com/en/contacts
Our specialists will help you.
Hey! i wthdraw some of my profit a few days ago to my Skrill account.. It has been more than 3 days till now my profit havent been transfer and still in process.. The money is already been deducted from my account.. How long would it takes to reach my skrill account?
Hello, Macclif!
We are very sorry for the inconvenience! We have already contacted our billing department in order to find out the reason for the issue. Please, kindly wait and we will do our best to help you!
Thank you for your patience and understanding!
Dear martins
Did you later receive your widrawal money to you E wallet
I am new in iq option, and i have a new neteller a/c then how do i deposite and withdrawal money by neteller a/c?
I made deposit via neteller but now I want to change withdrawal to webmoney , is that possible?
Hello, Raphael!
According to our Terms&Conditions, in case you use an e-wallet to deposit, you will need to withdraw to the same e-wallet account only.
What you may do is you may make a deposit through WebMoney and then withdraw your funds there, but you won’t be able to withdraw your funds to Neteller after that. You might be asked to send the documents in terms of security. Thank you for understanding!
If i deposit 10$ into iq options by my debit card and them make a profit.Is it true that i can withdraw the extra profit into my skrill account only after my 10$ bank card withdrawal limit have completed?
Secondly, if i deposit from Skrill, will i be able to only withdraw into Skrill ? Or bank account or debit card too? If only skrill, is the withdraw equal to the initial deposit amount in this case too?
Kindly guide me !!
Hi Muhammad, i started my account in IQ Option and i asked the support about that subject, they said you MUST withdraw back to the same source you deposited from, meaning if you deposited 10$ from Neteller you have to withdraw 10$ back to Neteller and than withdraw whatever amount to any method available in their website.
my problem here is that Neteller is not accepting my verifications! they’re asking for a photo of my ID (face and back) and for an electricity bill (to prove my location), man i sent them the documents 4 times with rejection! have you solved the neteller issue? or you’re on Skrill? because btw, i heard neteller is way better than Skrill as they are money limits in withdrawal in Skrill, and no limits in Neteller. let me know your situation. i’m from Lebanon, cheers 🙂
Hello, Muhammad!
According to the Refund Policy, if you make a deposit from the card, you will be able to withdraw initial deposit amount back to the card, as it is processed as a refund. To be precise, you will be able to withdraw the sum of your deposits in last 90 days to your card. Everything that exceeds that amount (profit) should be withdrawn to an e-wallet (Skrill, Neteller, Webmoney) or via bank transfer (with a 53 dollars fee).
In case you use an e-wallet to deposit, you will need to withdraw to the same e-wallet account only (both your initial amount of your deposit and profit).
In order to withdraw funds, you should make a withdrawal request from the withdrawal page: https://iqoption.com/en/withdrawal
If you have further questions, don’t hesitate to ask!
Hi Anna IQ Option,
I’m from Lebanon and my bank gave me a card named eSurf (Mastercard), and i can only use this for BUYING online (deposit in this case), meaning i CAN’T withdraw back to it, instead i can withdraw via SWIFT or wire transfer, so what do u think i should do?
note: i don’t know why Neteller is refusing to verify my account, i sent them the ID photo 5 times now! same goes for Skrill which i used for years, if you have some info about that please let me know, thanks 🙂
Heyyyy mee 2 im from lebanon skrill and nettler is not supported in lebanon if u can send me ur number farouk to talk or by facebook my name shireen abdelnour i cant withdraw also my money from iq
Hello!
Have you tried to withdraw your funds to WebMoney?
Hello.please i am.also from lebanon and i am facing the same problem.please i need to contact you
Hello, Ouday!
We are sorry for the inconvenience! Please kindly contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts) and we will do our best to help you.
We will be waiting for you to contact us!
Shireen abdelnour i didnt finded you on facebook
Found*
Hello Farouk!
Withdrawals to bank cards are processed as refunds. So, you will be able to withdraw funds to your card.
Regarding, e-wallets, please, contact their Support Teams to find out why your docs are declined. Also, you can try to register a WebMoney account.
Hi Support,
I had deposited around 100$ to bought btc, but now i would like to transfer this to my e-wallet. If i do withdraw and provide the e-wallet address, IQ option istn allowing me to do, and asking to deposit another 80$ something to be able to withdraw to e-wallet… Please help.
Hello! To withdraw Bitcoins, please set up a Bitcoin wallet, if you haven’t done so yet. There are many options out there!
The issue might occur due to the fact that the company limits a Bitcoin withdrawal to the amount of the deposit made from the card through a 3D-Secure password. These are the security measures we take. I will give you an example. To withdraw $500 Bitcoin position you need to make sure that you have deposited not less than $500 from your card through a 3D Secure password.
You may check this information with our support (https://iqoption.com/en/contacts) and we will do our best to help you. Thank you!
Thank you!
Before I start about my case I would like you to inform you on the fact that, I not used any third-party payment details. That there are no suspicious transactions on my account. I have no multiple real accounts and I provided real information that is approved on the 27th of September by IQoption, I have evidence that I did not refused to verify any documents. Moreover I asked several times if I needed to send other documents and requested for an e-mail. As last, I would like to remember you that I am citizen of the Netherlands, this country is not restricted. Whit this, I have meet your conditions as mentioned in your terms and conditions.
MY SITUATION
Guys my situation is as followed, i made a withdrawal a couple days ago (more than 3 working days) by using my e-wallet. I have asked many times to the customer service what is going on, why is it taking so long. Each employee gives a different answer/arguments:
– They always start or end the conversation with ” please don’t worry”
– Amount of Withdrawal is to high, so there is a extra security check.
– My account must be verified..
– They are waiting on the finance department to proceed my request.
How can they do a extra security check if they did not ask for extra documents..? My account is already verified from day one so those two arguments are not right. IQOPTION is advertisin e-wallet withdrawals within 24 hours. You can find this in their terms and conditions. I am still owning crypto’s and its higher than my withdrawal.
I am getting very dissapointed and losing my faith in IQoption. Just in case I made screenshots en back ups of all chat conversations, IP Login, my amount of money, the amount of crypto’s i own. I already started the complain procedure. Some other members who had this before are warning me. They sad they had exactly the same and have been waiting for months and did not get anything. They are advising meshould get in contact with the media about this matter. But i still trust i don’t need to do this and value the relationship between me and IQoption.
Please tell me what to do and don’t say get in contact what our customer service, because i have done it more than 10 times already.
With kind regards,
Mouad
Of course if there will be news i will keep you updated guys.
Guys and all employees of IQOPTION, i have to appologize. The money just arrived on my Netteler account. You have now a new ambassador now, all the people how said iq option is fake. I can show you the proofe of payment. 1000000 times sorry guys!
It is okay, Mouad!
We are happy your issue is resolved!
Have a happy trading!
Thank you!
If this thread just focus on withdrawal..
I have the same problem, customer support and my account manager telling me that i need to waiting up to maximum 30 days to extra check.
I just looking for a help but they telling me to keep waiting..its about 11 days now.
This is my second withdrawal using bank local transfer..
You guys need fixes the problem about withdrawal policy..did you guys know if waiting for 30 days thats really long times..
Hello, Mouad!
We are sorry for the inconvenience! Let us tell you that according to our T&C in some cases, the Company may increase the identification process up to 30 working days. There are some security measures that we take from our side.
Please, kindly wait until the period will pass.
Thank you for understanding!
How much is your withdrawal amount?
Getting confused here. I made a deposit to my IQ Option with the method BOLETO (R$1.000,00)
It was confirmed and I did buy Bitcoin. All ok.
When it get to the time for me to withdraw will I be able to send it to a wallet address?
I did test with a small amount and I was asked to make a new deposit with a credit card of the amount to be withdrawed. I dont understand why I have to pay the amount I want to withdraw and is available in bitcoin from my IQ Option to my wallet.
Samuel, you can withdraw BTC only if you deposited funds using your card (with 3DS).
In your case, you did a Boleto deposit. That’s why you need to deposit funds using 3DS to withdraw BTC.
Hi
Why do you put hold on my fully verified vip account where its suppose to receive withdrawal within 24 hours… My account is already verified… Now more than 24 hours and my status still says.. Withdrawl hold… Is it delay tactic? I will reply again if i receive my withdrawal to tell if i got it or no…still waiting…
Shafaq, please, request a callback. Your manager will provide you with all information.
did you get your withdrawal completed successfully?
Hello.
I sent all necessary documents needed for verification, so my withdrawal can be complete. It is been two days since then, and my status is still shown as ” Withdrawal hold “. Is there something more I need to do, and how long does it takes for withdrawal completion?
Thank you.
Hello, Aleksa!
Let us kindly tell me that the withdrawal requests are processed from our side within 3 working days.
If you withdraw to the bank card, it will take another 1-9 working days to the bank will process this transaction.
Please, kindly wait! Thank you for your patience!
did you get your money ?
can i use voters ID instead of driving licence
Hello, Joseph!
Unfortunately, we don’t except Voters ID as the ID document from our traders from Tanzania. You may send us your national ID card or passport if you don’t have driver’s license.
If you have further questions, please, let me know!
I have a problem with my account name is Denis Rwegoshora with single n but my bank account is Dennis Rwegoshora with double nn does that implies I can not withdraw money
Hello!
What is your actual name? Is it Denis or Dennis? And what is the name stated in your ID?
If you made a mistake at the moment of registration and the name in your ID coincides with the name on your card then you may change the name in your account.
Please, contact our support for the instructions (https://iqoption.com/en/contacts).
Thank you!
Hi there,
Kindly take a look at my situation:-
At first I deposited $250 with my credit card to my iqoption account. After that i lost about $80 in option trading.
So my balance reduce to $170 and with this $170 balance i bought ETH. Okay ? good.
Now when i try to withdraw this ETH from iqoption to my other ETH wallet, IT IS F***ING asking me to deposit $170 AGAIN !!!!! WHY ???
Please enlightened me !
Thanks a lot.
Hello!
We are sorry to say but it is not possible to withdraw ETH from IQ Option platform at the moment. Here you are trading on the price deviation and get profit if you successfully predict the price movement.
Thank you for your understanding!
Hello IQ ,
Can i use my Temporary Drivers–Licences ID , for Verifications ?
Peter, please, send it to docs@iqoption.com
After that, please, contact us via support@iqoption.com and ask to check the document.
Our specialists will take a look at it and tell you if we can accept it or not.
Dear administrator, dear participants, everyone, I would like to consult here, I withdrawals on February 3, 2018, to today February 14, has not been paid, I uploaded all the verification documents, I Account deposit 55K dollars, the balance now 170K dollars, I saved the relevant screenshots, if there is any update, I will reply
Hello! Please, contact our Support Team here: https://iqoption.com/en/contacts. Our specialists will help you.
Until today, I still did not receive the money, and now my balance is 201k US dollars
Hello!
We are sorry for the inconvenience!
According to clause 2.3 of our Payment Policy, in some cases, the Company may increase the identification process up to 30 working days. Please, kindly wait until the period is over.
Thank you for your patience!
Did u get your money bro…
Can i withdraw bitcoin and how? Is there any verification for withdrawing bitcoin from iq option ?
Hello, Bukhari!
At the moment, Bitcoin withdrawal is not available on the platform due to the Visa and Master Card regulations.
Please, kindly wait for the update! We will let everyone know as soon as we have the news!
We are sorry for the inconvenience!
sir if i have made a deposit through netteller…
can i withdraw the amount through wire transfer
Hello Sharath!
In this case you will be able to withdraw only to the same Neteller account.
Hello
Now let’s say I deposited $ 100 from my Visa Card and made $ 300 profit
Can I withdraw it on the same visa on 3 equal occasions?
hi, sir/madam I, have requested for withdraw 2 weeks ago and my withdraw status is still on hold and my account manager is not helping me out on getting withdraw can you help me out to get withdraw
Hello, Qasim!
I have contacted your Account Manager personally in order to schedule the call for you explaining all the details of your particular case.
Please, expect Karima to call you soon!
Thank you!
My acc manager didn’t call me bcz she didn’t want to help me is any procedure to get withdraw kindly help me this is the only source of y income kindly please
Hello, Qasim!
I have talked to Karima and she will call you as soon as possible.
Thank you for your patience!
My acc manager didn’t call me bcz she didn’t want to help me, is there other any procedure to get withdraw kindly help me this is the only source of y income kindly, please
Hello, Qasim!
I have talked to Karima and she will call you as soon as possible.
Thank you for your patience!
Qasim forget your money. Ab mazai khatam! hahahahaha
IQ options is a scam broker. They will never contact you if you lose your money but once you make good profits, they will freeze your withdrawals and accuse you of some time of group trading. Stop scamming people please. People please be aware they are just fooling everyone here. Like many other traders, my withdrawals have been on hold for weeks now and no news nothing. Once you contact the support, they will tell you to wait and nothing else.
Hello, Ibi!
In case you have experienced losses and you do not agree with the results of the deals, please, let our support specialists know and we will double check the deals for you.
We can decline withdrawal in case we detect fraudulent activity on the account, also if we don’t receive all the required documents for verification or if one has used the third party’s payment details.
In some cases, according to clause 2.3 of our Payment Policy, the Company may increase the identification process up to 30 working days. This is done due to the additional verification procedure which is essential in order to double check the data on the account and make sure the holder of the account is the one who withdraws the funds.
If you have further questions, just let us know!
yeah you are right my withdraw pending for 3 weeks and they are not even contacting me to give me my withdraw i agree with you they just scamming us
Qasim,
Please, kindly wait until the verification process is over. Our specialists should check all the details of your account as the security of your funds and account is our priority and we want to provide it fully for your best.
Thank you for your patience! We really appreciate it!
I am just waiting , until time is over 30 working days then I will use other option that i don’t want to use
Ok, thank you for your patience!
I want to know what will happen if we don’t get our money after 30 working days????
Because i am tired of waiting. Why do u people play these games? So that we overtrade and lose our money?
I never expected this from Iq option. It is almost 3 weeks of my withdrawal and still on hold …..
30 working days is the maximum period according our terms and conditions. If there is no any fraudulent activity in your account, we will process the withdrawal.
I do not have driving license and passport.
Can I use PAN card to verify my account.
Hello, Kashi!
Thank you for contacting us! You don’t have to worry as we except PAN card as the verification document.
If you have any further questions, just let us know!
Do I need any other document beside PAN card.
Hello!
Please, kindly contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts) and we will guide you through the verification process in your particular case!
Thank you in advance!
dear anna.i have some problem in depositing money from my card .i have visa card of MCB bank of pakistan ,when i enter my all detail related to my card so iq option dos’nt deposit money from my card..so i need your help.
Hello, Farhad!
We are very sorry for the inconvenience! Kindly try to deposit using your PC instead of the mobile app as it might solve the issue!
If the issue occurs, kindly contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts) and we will tell you the reason for the decline. Thank you!
yo are right ANNA ,i am using mobile app ,but can i use my visa card ?
Hello, Farhad!
Yes, sure! 😉
hi. i need to withdraw to e-wallet. it said i need card verification first. i have use 4 cards in iqoption. but i’ve lost one of them. i only have 3 cards now. do you have any solutions? can i still withdraw my money? is there any other ways?
Hello!
Don’t worry, please!
In this case, you need to provide some document from your bank confirming that you have closed/blocked/reissued that card and that’s all.
Have a wonderful day and great deals!
Hi Zukra,
I have a similar issue with my account, how can I reach support for assistance?
Hello! Unfortunately we do not have access to your account from here.
Please contact us via support@iqoption.com
Our specialists will carefully investigate your case and reply you as soon as possible.
Thank you for your cooperation!
Hello. Im a Filipino and planning to put $100 usd as initial investment. I totally understand how the withdrawal works and everything.
The thing im confused is you require our Tax identification infos. So when i profit, do you deduct the taxes of that income directly to be paid on our government?
Do you report our income to our government?
Or we the individuals need to declare it?
Will our government know if we are dclaring it correctly?
-just a law abiding citizen
Hello, Sib!
The point is that the IQ Option company is not a fiscal agent and does not provide data on operations to third parties, this information can only be provided as long as there is an official request from competent national authorities.
If you need a statement about the Financial Operations being done on our platform, you may Download the file here https://iqoption.com/en/profile/personal, and get detailed information on your trading account for the selected period ( http://prntscr.com/g1qha6 ).
If you don’t have TIN then you don’t have to fill the information about it and you may leave the field blank.
If you will have any questions – do not hesitate to contact us!
Guys just saw this video. Check it out. This is how IQ option is scamming people. They tell everyone that the withdrawal can take up to 30 days while in this video u can clearly hear the IQ supervisor saying that the investigation can take much longer. Same thing happened to my account as well. Withdrawal on hold for almost 2 months now. https://www.youtube.com/watch?v=mSedtgwwGk8&t=499s
OK I hear you what about I deposited that amount using my visa and I make more profit can I withdraw with e-wallet?
Hello, Welly!
Thank you for your question!
You will be able to withdraw your profit to the e-wallet after you withdraw the initial deposit amount back to the card you made a deposit from or after the period of 90 days passes.
If anything stays unclear to you, please, let us know!
Have a lovely day!
Hi all. I strongly recommend to not trade on IQ Option you will definitely get some problems with them. They blocked my account and do not want to pay me. They are incriminating me to to cheat. Which is definitely a joke. I have lost a lot of money through my entire journey on IQ Option, so how could I be cheating? It does not make any sense. I wish I could upload here how much I have already lost there. They asked me for technical explanation of my trades, which I gave, totally based on pure price action – trend line and support breakout. I also said that I could speak with anyone from its technical team to explain price action, but they just keep saying the same things. So it is a scam broker and hopefully they will be unregulated soon. I am pretty sure that there are a lot of traders around the world facing the same problem. It’s not a trustworthy broker.
Hello, Gustavo!
Thank you for sharing your experience with us!
I have contacted your manager Isabela to call you on Monday, she will provide you with the details concerning your particular case.
Thank you for your patience!
if i earn lot’s of money from iq option then iq option closed my account?
Hello, Jacksparrow!
Please mind that under no circumstances we can block an account without any substantial reasons to that. That is simply illegal and therefore out of our practice. We do not block account based on their Profitability, this is illegal as well and can be traced.
We can block the account in case we detect fraudulent activity on the account, also if we don’t receive all the required documents for verification or if one has used the third party’s details.
The violation of our Terms&Condition should take place for such actions from our side.
You are welcome to trade on IQ Option platform and gain profits.
In case you have any questions, just let us know!
hello iq option
iq option , say i create a neteller account, must the neteller be in usd/eur etc as the iq option as my bank account has a different currency
Is it not a scam if a IQ binary options trader who is your account Manager asks for a percentage from profit s before he releases your account details for withdrawal.please explain the procedure after I have made my 500 dollars investment. Do I then pay the COT fee for my account to be verified and cleared first
Hello my dear Friend!
We never ask money in order to release the funds.
There is no withdrawal fee on our platform. You are welcome to make a refund to a bank card and withdraw profits to e-wallets without any commission from our side!
Lately, we have been receiving a large volume of complaints concerning traders being scammed by the IQ Option managers. Needless to mention that these “managers” were not connected to us at all.
I’m really sorry but, unfortunately, you been scammed.
Please don’t believe such people on the Internet!
Let me kindly tell you that it is not safe to trust your personal data to third parties. Moreover, according to our Terms and Conditions, only the owner of the account can operate it.
We do have account managers, they teach how to trade, provide you with different strategies and help to resolve issues. They don’t trade on your behalf. Their data (names and phone numbers) is shown on the platform (only VIP clients can see it).
Our employees don’t work with traders through Facebook/ Instagram/ WhatsApp, etc.
Read this article pleasehttps://blog.iqoption.com/en/how-to-not-get-scammed/
If i deposit funds of a certain amount to my Neteller account and withdraw after making profit, will i only be allowed to withdraw the initial deposit amount or are there no restrictions like when using a bank card?
Hello!
Thank you for your question!
Let us tell you that there are no limitations for withdrawal if you deposit using your e-wallet account (except 1000000 USD withdrawal amount per day). The main thing is to withdraw to the same Neteller account that you have used for making a deposit 😉
In case you have further questions, just let us know!
Have a great day!
Hi,
I have created my IQ option account for my trading. When I start make the deposit, there is no issue. As soon as I make a profit then IQ option account manager start asking me provide all documents for verification check. I did provide all documents from my account manager. I checked in my account shown verification has done. However, I am not able to withdraw my profit. I only can withdraw my deposit money back to the same card I deposit. I have been contact with IQ option support team and account manager. It have been over 2 weeks I requested withdraw my profit in my Skrill account. Just showing in progress. I have been contact so many time to IQ option account manager, IQ option start making story, verification process still haven’t done, these and that.
This really make me worry my money and the withdraw issue haven’t been solved. My first impression on IQ options is really disappointed and don’t go with this broker for your trading. As soon as you start making money, they will give you a lot story. When you losing money, they don’t say anything. Now, I try to contact IQ option then they stop picking up my call.
Really really disappointed and my biggest mistake I ever had in my life. Who I can contact from IQ option to solve this issue.
I will use my legal advice to step in if this issue not been solove after few days.
Hello, Pyiphyo!
We are sorry for all the difficulties you have to go through.
I have contacted your manager in order to find out the details of your case and update you concerning your withdrawal request.
After I have some more information, I will get back to you!
Thank you for your patience!
Hi Anna,
Looking forward to hear back from you soon with solution. I have been waiting my withdraw credit go to my Skrill account since 14 June 2018. It have been over two weeks now, nothing have been solve. VIP IQ option account manager keep telling me additional verification check.
I have read so many comment, IQ option treating all customer like this when customer start making profit. If I don’t hear back from you soon. I will gonna raise this issue with my legal advice to CYSEC and the Cyprus Financial Obudsman.
Really disappointed.
Thank you for your patience, dear Pyiphyo!
You account manager is already informed about this issue.
Please kindly wait a little, we will get back to you as soon as we get an update.
Thank you for your cooperation!
Hi Alina,
I don’t believe any more IQ Option as my trading broker. My account manager have told me additional verification will be done by 19 June 2018. Nothing come out with result. How can I trust IQ option team. At first I can still contact IQ option VIP account manager. Now , my VIP account manager and other IQ option not answering my call anymore. IQ option account managers keep telling me will get an update again and again. Nothing been solved since 14 June. All IQ option user please fully be careful this broker. I don’t want to be cheated my profit by IQ option, this is illegal issue. I will gonna raise this issue to CyESC if this withdraw is not solved in few days.
Really make me disappointed.
Really really make me disappointed.
Hello Pyiphyo,
I have just personally contacted your account manager.
You will be contacted by Elena very shortly with an update on your case.
I am really sorry that you are dissatisfied with your experience.
Your account manager will give you more details about this case.
Thank you in advance!
i deposited $27 and made profits..$27 i was able to withdraw it via my bank card..i again requested multiple withdrawals $333…..$800 and $700 after these withdrawals my withdrawals were withheld for long..but you should know that my account was already fully verified…now they telling me they are doing additional verification for safety of my funds…and now i want my neteller account credited with my profits because I have documented and archived all correspondence and my trading
history and operations history on the platform… I will draft letters to CYSEC and the Cyprus Financial Obudsman,,,I will draft a letter to your key sponsor, Aston Martin…i will also expose you in all regulatory bodies…and i wont stop until you credit my wallet.
Hello Moliehi Tsoinyane, thank you so much for sharing your story!
We are really sorry that you faced a delay in withdrawal.
Unfortunately we do not have access to your account from here, therefore I am not able to give you more information, than our Support Team.
Please note that additional verification is a standard procedure.
If all the Terms and Conditions are respected – there is not need to worry, your withdrawal should be fine.
Thank you so much for your cooperation! Let us know how it goes!
My account has been verified, but please tell me if I still need to upload an ID.
If yes, where should I, or to who?
3 things that need verification
1 ID or passport
2 proof of residence can be a utility bill or bank statement but it must state your home address
3 your credit card they will give you an example of how your credit card should be like. Go to chart with support on your platform they will give you links to upload your documents
Hello Lunga Sibiya, thank you for helping us to assist other traders 😉
I wish you a wonderful day!
Kunjani Lunga,I’m new here I need something more information, can u help m
Hello Mandla! I hope you are doing great!
Welcome to IQ Option 🙂
We have several trading instruments available on our platform: CFD Stocks, Forex, Crypto etc.
Which one interest you the most?
You might get interested in our educational section https://iqoption.com/en/tutorials
These are very useful videos and I recommend to watch them carefully because they not only explain the way the trade is made on the platform but they also describe the technical analysis tools and strategies based on them.
We are here for you in case you have more questions!
Have a fantastic day!
IQ Option Team
Hello Chikara Eke, thank you for your comment!
Yes, verification procedure is necessary and documents are requested when you make a withdrawal request.
Let me tell you more about this procedure.
To pass verification process you need to upload these documents in color to your personal cabinet:
1) a photo of your ID (passport or driving license).
2) a copy of the card (or cards if you have used more than one to deposit) from both sides (you should hide your CVV number and keep visible first 6 and last 4 digits of your card number).
Please, make sure that the card is signed. Here is the example of the card picture, please take a look: http://prntscr.com/g1erc0
If you’ve used an e-Wallet to deposit you need to send us just a scan of your ID only.
All the documents will be checked once you make a withdrawal request.
Let me know if you have other questions, we are always here for you!
I have only my ID for verification, using my ewallet. I don’t have a proof of residence.
Can I move on?
…please can I use my voters card for verification
Chikara, we will accept only the National ID /passport/ driving license.
Sir/mam
My amt.got stucked in iq it was $800
I withdraw my money in card
It is already one month
I eagerly waiting for my money back
Pls help me out
My experience is very worst with iq
Hello!
Please, never leave your personal data on social media channels, it is not safe.
Unfortunately, we do not have access to your account from here, therefore I am not able to provide you with more details right away. Please send a message to support@iqoption.com Our customer support specialists will investigate your case in details! Thank you in advance!
IQ Option Scam in Progress:- I withdrew my money several times to my neteller but now when I am withdrawing they put my “withdrawal on hold” which clearly is an excellent tactic to frustrate the user.I have already verified twice and I will not be doing the same thing again.
Support has the same old reply that since you are a VIP we dont have any of your information. Surely looks like that after becoming a VIP you loose your access to support and account manager is not available on weekends lol…. nice way of taking people’s money
Hello, Aashish!
Sorry for any inconvenience!
Please, kindly contact your account manager from your IQ Account to get a certain help on withdrawal. We have managers on duty working on weekends.
Thank you in advance!
Hi i recently made a withdrawal request and now it says withrawal hold what does that mean? Or what should i do?
Hello, Brano!
Withdrawals can be on hold for several reasons:
1. Weekend Delay
2. Documents verification
3. Additional verification aimed to secure withdrawals.
We do not cancel withdrawals for no reason, the only reason is if traders violate Terms and Conditions of IQ Option.
Please, kindly contact support from your account on our platform to get details about your case.
Thank you in advance!
Hello everyone, I just wanted to warn you, dont trade with IQ option, I know there is one similar topic about it, but I think the more the better, maybe it some will prevent some people from losing their money.
I trade with them since 2016. I had no problems with withdrawals, now I have “pro” account and my first bigger withdrawal (around 1.500) is on hold since few weeks, I try to contact my account manager – no response,
Hello sir, I am really sorry that this happened to you.
First of all please let me know that some additional verification may take place, so it is a normal procedure.
Could you please tell me your account manager’s name?
I will be happy to speed up the verification process for you!
Thank you!
after 90days there will need of bank card verification in order to withdraw
Hello!
Yes, it doesn’t matter how much time has already passed but if you used a bank card even once, you have to verify it.
I’ve problem with my withdrawal! I’ve tried to withdraw money on Saptember 9th and received the status “complete”, but I didn’t haven’t received money in my bank account.
Hello!
Don’t worry, please!
Kindly contact support from your account on our platform to get a certain help.
Our specialists will give you the details of the transaction and you will find the withdrawal in your bank.
Thank you in advance!
hello, I deposit using bitcoin address, Can i request withdrawal using Neteller account? for information my Neteller eemail account is difference with my iq option email
Hello Mr.Sham,
Yes, you should use Neteller or other available e-wallets to withdraw profit in case you deposited via BTC.
It is ok if your Neteller email differs from the one on IQ Option.
The essential part is that this Neteller account is registered on your name.
Let us know if you have other questions.
IQ Option Team
Thanks, already received my money!!
Super, thank you for keeping us posted!
pls I don’t have a TIN number…is it necessary??
Hi, Nnamdi!
No worries! You may leave this field empty 😉
How can I reverify my documents again
Hi, Suhana!
First of all, you need to contact support and specify which documents are required. After that, our specialists will provide you with full instructions on how to do it.
If you pass the verification for the first time, you need to upload Documents for verification here:
https://iqoption.com/verification?show_docs=true
You will be able to upload a photo of your ID (passport, Aadhar card or driving license).
If you use bank cards to deposit, you need to pass Bankcard verification here:
https://iqoption.com/verify-bank-cards
Please how do I go about the taskpayer identification number when I don’t pay task?. Is there a way to go about this?.
Hi!
No worries!
If you don’t have a TIN, you may leave this field empty. 😉
Hi
I need to know the documents needed to Verify my IQ option account?
And how do I know if my IQ option account has been Verified completely
Hi, Harrison!
In order to pass the verification, you will need to upload copies of your ID (passport/National ID Card/Driving License/ Voters card with the date of birth).
To get the full instruction and to know the status of your account ( verified/not verified) you should contact support from your account or via email support@iqoption.com.
Hi
Can Use only my National id to verify my IQ option account? Since it contains my Address, and my Passport…….
Because I don’t have a tax document, I also don’t have any Bill payments
Hello, Emily!
You need to upload copies of 2 documents.
Please, contact support to get help with verification.
Thank you in advance!
While deposit from Neteller which money we have to use normal gaming or gambling from India
Hello, Kashi!
Trading platforms for Neteller are accepted as gambling.
You should choose gambling.
Hi, just wanted to know if having withdrawals delays of 10 days is normal or have been scammed by IQ options,what’s boring the most is been using it for 4 months been withdrawing perfectly normal for 3 months now that I with 900k there’s a problem and trading account has still 2 million means that everything is gone just like that,what do advice I do since support is not helping me ? Can you please give me a way forward on how to recover funds even if it’s through a 3rd party
Hello, Charles!
I understand how frustrating this situation must be for you.
Sorry for any inconvenience!
I don’t have access to the system, so can’t check it myself.
Please, write to support@iqoption.com
I have forwarded your message to a supervisor. We will wait for a letter from you.
Thank you in advance!
Good afternoon. I wanted to find out why my withdrawal is taking so long? Its nearly 2 weeks now since I sent a withdraw request and the status is still on pending. Support keeps saying my account is going through additional verification but your site states verification takes up to 3 business day.
Hi, Tumelo!
Don’t worry, please! It is an ordinary process.
From time to time we make additional verification in order to check IP and all the technical info of accounts in order to check whether the account has been hacked or not + to protect accounts from hackers.
Soon you will get the withdrawal.
Please, kindly wait.
Thank you for understanding!
Did u get your money back bro..
I want to know if someone can withdraw into an e wallet such as perfect money
Hello Jay!
No, we don’t work with this e-wallet yet.
But we are working with Neteller, Skrill, Webmoney and AdvCash.
You can use these e-wallets without any problems!
Hi! What is the TIN number?
Hello Martin!
TIN is your Tax Identification Number.
If you do not have this information, it is absolutely fine, you can leave this field blank.
If you have other questions, I am more than happy to help!
IQ Option Team
Thank you very much, Alina Alpeeva! 🙂
hello does IQ option really block account that makes excess profit? coz I’m afraid of that
Hello Emili! How are you doing? We thank you for your question and it is not like that! I understand your concern, however, we have been in this sphere since 2013 and if everything is fine with trader’s account then the company can never block account or hold funds 🙂 We have our support round the clock to help you. Wishing you a good day!
What is the reason account been Hold or block? Need detail explanation and guidance how to avoid this.
Why does this verification to Hold or Block was not done upfront by IQ option but only happen during withdrawal.
.Pls enlighten me.
Hello Bernard! Thank you for your question!
If account is blocked – it means that Terms&Conditions of the company were violated.
In this article you will see the most common cases: https://blog.iqoption.com/en/iq-option-blocks-accounts/
If we are talking about hold of withdrawals it is only caused by the fact that verification team needs time to verify documents in order to secure trader’s withdrawals.
Please let us know if you have any questions or doubts left.
We are here for you!
IQ Option Team
Thx Alina for explaination.
How long it will takes for verification team to complete thier process for releaae withdrawal Hold.
Hello!
I am happy that it was helpful!
Normally verification teams does not take more than a couple of working days.
In case your withdrawal is on hold for more than a working week, please kindly contact us via support@iqoption.com
Thank you!
I have 20usd on my skrill account, and i cannot deposit it on iq options. It says “your available balance excludes 20usd uploaded with mastercard and these funds cannot be used for payments to merchants”
Hello Gian! How are you? For some regions, deposits made to Skrill visa Mastercard can not be used for online trading (deposits). You will have to deposit either through Visa or use another payment method.
We wish you a good day!
Hello sir/mam,
Can I start deposit, trading and withdrawal before verification of IQoption…???
It is necessary to have pan card…??
Hello Rishi!
It is possible to trade and deposit without verification, but when you make a withdrawal request, it is necessary to send verification documents.
Don’t worry! It’s a regular procedure.
1- First of all you need to upload Documents for verification here: https://iqoption.com/verification?show_docs=true
You will be able to upload a photo of your ID (passport, Aadhar card or driving license).
2- If you use bank cards to deposit, you need to pass Bankcard verification here: https://iqoption.com/verify-bank-cards
Please, kindly upload a copy of the card (or cards if you want to use more than one to deposit) from both sides (you should hide your CVV number and keep visible first 6 and last 4 digits of your card number).
Please, make sure that the card is signed. Here is the example of the card picture, please take a look: http://prntscr.com/isdo77т
Thank you!
So I made a number of withdrawals with IQ Option and all of them went well. But I requested a withdrawal a few days ago after i made some good profits, and it says “Withdrawal hold”, although my account is verified and I didn’t break any rule.
Whenever I call them they say its a security check and it takes a minimum of 7 days to start the security check. That’s really sketchy because whenever I ask about the reason for this security check, they don’t give me any sensible reason.
I recorded all the calls just in case. I really don’t want to be disappointed as I have been trading with IQ Option for about two years.
I will keep you updated.
Hello Osama! How are you doing?
Thank you for your feedback. The company holds the right to check any withdrawal or an account in general to ensure safety on the platform. The selection is random and is for the safety of traders. We assure you that once it is done and if everything is fine with the withdrawal and account then it will be processed )
We thank you for your cooperation.
In that case, it’s alright, I’m gonna have to wait anyway.
It’s just worrying that it takes more than 7 days.
I just hope it won’t take longer.
Please let us know how it goes 🙂
Hi! I made some profit and I request for a withdraw but I can’t cos my account isn’t verified… I’ve put all the right information and upload my real ID Card but still decline by IQ Option. So I want to know if IQ Option support with Cambodian Identity or not?
Hello Dear, how are you doing? We are so sorry that you had to face such inconvenience. We accept IDs in English, if you have it in some other language then please upload a translation or a document in English.
Can you please contact our support at support@iqoption.com as we can not check the problem here on social media.
We thank you for your cooperation.
Hai iam from India i can trade in iq option
Hello Aravind! Yes, absolutely! We have a lot of traders from your country.
You can join on our official site here: http://www.iqoption.com You will need to enter your email, create secure password, fill in personal information and you are good to go.You might get interested in our educational section https://iqoption.com/en/tutorials
My account is verified then why my withdrawal is on hold for additional verification
Hello Nitesh!
Sometimes additional verification takes place and it is aimed to ensure your account security.
It should not take more than 7 days in the most of cases.
Please contact us via support@iqoption.com so that our specialists can check your account and give you more details.
Thank you!
Support is telling that verification takes 30 days.
I think you will block my account after this verification
Hello Nitesh!
If Terms&Conditions are respected – there is no issue with verification, do not worry!
In case you have other questions, please let us know! I hope that your verification will be done much faster!
Please help me my withdrawal on hold from 5 days
Hello Nitesh, thank you for your comment.
Unfortunately we do not have access to your account from here.
Please contact us via support@iqoption.com
Our specialists will carefully investigate your case and reply you as soon as possible.
Thank you for your cooperation!
No help from support only saying kindly wait. This is not good for a legit broker
Hello Nitesh!
Please do not worry, our verification team often checks some account additionally to make sure everything is in order.
Your account will be checked soon and you will be informed!
Thank you for understanding!
Hi, Iq Option community,
I have a query. If I deposited using an e-wallet I.e Perfect money but then I find skrill to be convenient. Can I withdraw to that?
Hello Saim! Yes, it is possible 🙂
For more information please kindly contact us via support@iqoption.com
16 days gone but my withdrawal is still on hold no help from support please help.
Hello sir! I am sure that our support team is doing their best to help you with withdrawal.
If you dont see any replies, please check in your spam folder, sometimes emails stuck there.
Please note that additional verification may take place sometimes and this is a standard procedure aimed to secure your funds.
Thank you! Let us know how it goes.
Hello iq options how long does it take to verify a new account after uploading documents because mine seems to be taking like forever?
Hello there, dear Davido!
It takes maximum 1-3 working days. For more information, please kindly contact us via support@iqoption.com
Our specialists will provide you with full information about verification process and necessary documents.
Thank you!
Hi,my name is sinachi, please I’ve been trying to upload my prove of Identity (ID card) but keep declining, and I’ve verified my phone number and email. So i am asking, that I hope that my not being able to upload my ID card will not be a barria during withdrawal
Hi, Sinachi!
Thank you for reaching out to us! We’d like to understand the issue with your uploads and help you verify 🙂 We kindly ask you to contact us at support@iqoption.com, as we do not have details of your account and advise you not to share those on social media per security measure. Thank you.
Good day to you!
Hi, Good day. I have a Trader in South Africa. How long does it take to do a withdrawal to South Afica?
It seem that we are having problems and it take very long to get a payout.Please explain the process and lead time for withdrawal.
Hello Freddie! How are you doing? Withdrawals to bank card may take up to 9 working days. You can always contact our support team and they will be glad to tell you about your withdrawal 🙂
Wishing you a good day!
Hi, good day.. I m rooban, I been have withdrwal issue for past 3 weeks..its state withdrwal withold. I have clarified with my account manager.. The ask me to wait..and it’s under investigation. I m quite worried after going through all this review.. Really hope IQ option will do its well best.. Because I have been with IQ option for the past two years with any withdrwal problem..And I aslo have problem in open trade.. I can’t open any trade more than 1dollor in all the binary pairs .. Is IQ option stopping me from trading because of profit which I made.. ? I m clueless .. Hope I can get a respond and solution form IQ option soon.
Hello Rooban! How are you?
We understand your concern, however, at time the company can randomly pick withdrawals for further investigation to ensure safety on the platform. Do not worry. Also, regarding trading please contact your account manager and he will check the issue.
We are sorry for any inconvenience.
HI I am a south African citizen, I download the IQ app and been using the demo I love it, I opened a real account but after hearing Bout all the bad complaints I am scared to make a deposit, again, I tried to upload my ID card and bank card by scanning its keeps declining, is there not another better way to upload them or send them to you? Again what if I am a student or a sub tenant meaning the proof of address is not in my name, what should I do? And are only these 3 (the ID, bank card, and proof of residence the only required documents for my account to be verified and so that I can make withdrawals without the problems that many have faced?
Hello Norris Casty, please do not worry, we will sort it out.
Unfortunately we do not have access to your account from here.
Please contact us via support@iqoption.com
Our specialists will carefully investigate your case and reply you as soon as possible.
Thank you for your cooperation!
PLEASE IS IT POSSIBLE TO WITHDRAW WITHOUT AN ID VERIFICATION, BUT YOU HAVE DONE CARD VERIFICATION
Hello sir! Verification is necessary and you need to verify identity in order to rade with IQ Option.
Could you please tell me what blocks you from verifying your identity?
Thank you in advance!
Hi, it was declining after 2days of uploaded, so I don’t really know and I also tried it several times even till now ,still declined
Thank you for your kind clarification, Sinachi.
In that case, you are welcome to contact us at support@iqoption.com for further discussion. We’ll be looking forward to your reply at the specified email.
You are always welcome and you will be never left behind.
Hi i will like to know if can i withdraw 10 times a day using my bank as an option
Hello dear! How are you? There is no limit on the number of withdrawals per day as long as you have balance. Please note that there is a certain way to withdraw money in case a bank card has been used for deposit.
I will explain you the withdrawal procedure in detail.
Your withdrawal method will depend on the deposit method. If you make a deposit from the card, you will be able to withdraw initial deposit amount back to the card, as it is processed as a refund. To be precise, you will be able to withdraw the sum of your deposits in last 90 days to your card. Everything that exceeds that amount (which is basically your profit) should be withdrawn to an e-wallet (Skrill, Neteller, Webmoney).
In case you’ve used an e-wallet to deposit, you can withdraw all the sum of funds from your balance to the same e-wallet account. In order to withdraw funds, you should make a withdrawal request from the withdrawal page:
Hey please assist me I’ve just received an email it says that I must pay COT (Cost of transfer) in 48hours in order for me to withdraw the funds
Please tell me what should I do
I’m in South Africa
Hello dear Busi! This email does not sound like IQ Option. Could you please contact us via support@iqoption.com so that we could give you more details?
We will do our best to assist you asap.
Thank you!
Why do you take deposits so instant and give withdraw so late??
Hello!
Withdrawals are processed after a verification procedure and most delays are caused by issues with documents.
So in case your withdrawal is late, please kindly contact us via support@iqoption.com
Thank you!
I have some Queries, hope you will reply as soon as possible.
1. How does your company make profit without deducting any charge on any transaction?
2. Binary Option trading is illegal in India. If I trade on your platform, is it safe for us(Indians)?
Hello dear Nikhil!
Thank you for your questions.
1. Company makes profit based on overall volume of trading on the platform. Which means that it is the overall investment in trading.
2. Indian regulators can’t regulate companies, which aren’t based in India as trading operations take place outside India.
If you have other questions, we will be happy to help!
Thank you so much for answering within few hours. It is the best support I have ever seen in my life. Hope you are doing well in helping traders to improve their trading.
I want to trade with your company. But, I don’t know the strategies which will help me to trade like professionals. I know, it takes time to become a professional. Is there anything available from which I can learn basics of binary option trading like, how to use indicators, A proper strategy to trade, etc.
Hello
I mistakenly selected a wrong bank when making a withdrawal.
Please advise how do I make a reversal? Even if it is back to my IQ option wallet.
Hello William!
Unfortunately we do not have access to your account from here.
Please contact us via support@iqoption.com
Our specialists will carefully investigate your case and reply you as soon as possible.
Thank you for your cooperation!
I want to withdraw my funds, because there is a dormant fee going off my account every month.
My problem is, I am not using the same bank account, that I used to make the deposit. In fact, the account is closed. So how will I be able to withdraw my funds?
Hello Melandi! We are sorry to hear that. Can you please tell us did you make your last deposit more than 90 days back?
If yes, then you can withdraw to an ewallet 🙂 You can contact our support team at support@iqoption.com and they can assist you with this.
i now how iq option make profit( Company makes profit based on overall volume of trading on the platform. Which means that it is the overall investment in trading.)
my question are
* when place bet on iq option ,am i betting against iq option or against other bet people?
*why EU ban on ‘binary’ options?
Hello Shana!
You are not betting against us or against anyone. It is not betting, it is online trading. You trade on the assets available.
Also, it was the decision of ESMA to ban binary options for retail traders in Europe.
We thank you for your time 🙂
i am talking about binary and options
when place bet on iq option ,am i betting against iq option or against other bet people?(i am talking about binary and options)
Dear Shana,
You are right, the Company business model is the clients’ trading activity, depending on the volume e.g. how many buying and selling options there are, and what their overall results are. As a Market Maker, we have risk management techniques, such as hedging, that allows us to mitigate the risk associated with being the counterparty to all client’s trades.
Thank you for your question! Have a lovely rest of the day today!
I’m from ISLE OF MAN..
I have only my national ID card/ passport/ driving license
I have only my driving license.. but My driving license is from the UK
I don’t have a proof of residence And I don’t have a phone number.
because
I Want To Deposit And withdraw My money By e-Wallet ( webmoney )
you said “” If you’ve used an e-Wallet to deposit you need to send us just a scan of your ID only “”
Do you verifying my account with my driver’s license only?
Without proof of residence and phone number?
Can I move on?
Hello Mojtaba!
You will have to verify your address as well. Can you please tell us why you do not have your a residence proof?
Waiting for your kind response.
I had withdrawn from my bank card with the iq option. Withdrawal has not been credited to my bank account since 2 months. When I talked to the iq option, they gave me the ARN number. When I asked the bank to trace the ARN number, the bank could not trace it. I sent in the bank statement iq option but still did not help me. Should I understand that the iq option has cheated me? Because if the payment is not credited to my bank account, then where is my money? In this neither the bank is helping me nor iq option.I have withdrawn Total 2044usd. Of which only 834usd has been received in my bank account only. The rest of me has not received 1209usd yet. I have asked the iq option to test it. If my payment comes to my account, then I will tell everyone by posting here. And if not, I will upload your bank statement and bank information letter here, then you have to decide whether the iq option is right or wrong.
Hello, dear Bindu!
We are really sorry so far you had poor experience with us.
When your withdrawal is sent from our side, you see its status in the “Operations history” tab: https://iqcc.io/en/operations as “Sent”. If you do not receive the funds in 9 business days after the date your withdrawal has been sent, the reason is that your bank did not process it from their side, which is why the additional investigation is needed to track it. For that reason, you receive the tracking ARN codes.
If you had sent the bank statement confirming the ARN codes were not found, our support team contacted the relevant department to trace the issue from their side. All you need is a bit of patience to wait for their feedback.
We kindly ask you to wait for the answer from our support team and advise you not to share your personal information on social media.
Thank you! Have a lovely end of the day today!
Hi.. I’m precious. I joined Iqoption a Month ago. I deposited R150 which is $10 through Mastercard. There after I withdrew R50 and I waited 2 days until it reached the “Complete” Status. Also waited up to 9 days but no money got in my account(the same one I used for depositing). I tried resporting the issue on the help line from the Iqoption app but they take too long to respond and keep asking for my bank statement, which I have sent almost 4 times now using the email linked to my trading account.
Hi, Precious!
We are sorry you faced such an issue. Did you send the statement to the exact email the support team specified? What was their reply to you?
They should have forwarded the statement to the relevant team for further investigation.
Hello. I’ve come across this nice platform. A thousands thanks to everyone.
Currently i live in Uganda but not a Ugandan; I really like to start trading with IQ Option; but have some enquiries:
After getting some experience with the demo account, which types of documents do I need to have the Real account?
Does IQ Option have representatives around the world?
Thanks
Hello, Emmanuel! 🙂
Thank you for appreciation of our small efforts!
We do have affiliates all around the world. You may always send us their websites to check if it is our representative or not.
In order to get verified, you will be able to upload a photo of your ID, passport or driving license (depending on the nationality, the documents can differ). To find out more details, you are welcome to reach us at support@iqoption.com. We’ll be looking forward to your reply at the specified email 🙂
Have a good day!
Hello, Anastasiya!
I thank you very much for the clarifications. I’ll be contacting you for more. A blessed day to you too
Thanks so much! Nice to meet you, Emmanuel:)
Hi I’ve been trading with trader (account manager) who is trading in your platform (iq options). I invested $150 but when it was time to withdraw he said my account request for upfront fee I paid that but still I didn’t get my money because he said now it’s requesting for upgrade fee and it’s been an on going story. My question is do I pay any of these fees before I withdraw??
Hello!
Please, mind that on our platform everyone should trade on their own and our employees don’t trade on your behalf. Their services are free.
Our employees don’t work with traders through Facebook/ Instagram/ WhatsApp.
It means that any broker
– contacting you through social networks
– claiming to be our employee
– asking to send money
– promising a big profit in a short time
is a Scammer.
Please, be wise and don’t let others take advantage of you. Thank you! Whenever you need any assistance regarding your account with us, kindly contact our team at support@iqoption.com.
Hi,
After a deposit, if I don’t trade on real account for up to two months, will I be charged,
Mind you I keep trading with demo regularly?
Hello Chikara! How are you?
There would not be any deduction after two months 🙂
If i don’t hav tin may i do my withdrawal?
Dear friend,
Thank you for sharing your concern with us. As much as we’d love to help you, we do not have your account details on the Blog and kindly ask you not to share its data on social media for security reason.
Instead, you are welcome to contact us at support@iqoption.com for further discussion. Will be looking forward to our next conversation!
You are always welcome and you will be never left behind.
I am from India i mistakenly put 250$ so i sent 220$ back to my card but still i didn’t receive it
Hey hi! How are you?
Withdrawals to bank card may take up to 9 working days, we request your patience in this regard.
Hi. Am having a problem with my document verification. I tried several times but the document is declined. Can I still withdraw even if am not verified? If yes, is there any limit?
Hi Eli, thank you for your question.
Verification is mandatory. Did you connect with our support team so that they can check if you are following the guidelines correctly?
Please write to support@iqoption.com.
Please i was unable to verify my account with my ID card. It was rejecting the IDs I uploaded. I have only my national ID and it’s a temporary ID in an enveloped-sized paper. Please, without verification, can i withdraw my profits? It’s urgent because I don’t want to deposit funds without knowing the risks. Please get back to me ASAP.
Hey Mustapha! Can you please contact our support at support@iqoption.com as we can not check the problem here on social media.
We thank you for your cooperation.
How can I upload my ID card on the IQ platform account, is been declining all these while and all my information are correct.
Hey hi! Did you write to our support team in this regard?
We can not check your account details here on social media.
Can I withdraw my profits up to three times in just a day? And also, to verify my account, can I upload only my passport instead of id card or voters card?
Hello, as long as you have funds, you can withdraw your money following the policies.
Regarding verification please write to support@iqoption.com. In general, for ID verification, we accept passport / driving license / national ID.
hey if i deposit $100 from my visa card as per your policy i cant withdraw more than $100 i need to ask that can i withdraw $100 more than one time from that visa card only i dont wanna use e wallet
Hi, Ibrahim!
If you deposit 100 USD from the bank card, you’ll be able to send back to that card only 100 USD.
Kindly note that the return to the bank card cannot exceed the deposited amount due to the limitations of VISA and MasterCard.
Thank you for understanding
Hi, just a quick enquiry.
If I deposit x amount with my bank card, can the profits be withdrawn to an e-wallet even if I did not deposit with an e-wallet?
Hi, yes!
I will explain you the withdrawal procedure in detail.
Your withdrawal method will depend on the deposit method. If you make a deposit from the card, you will be able to withdraw initial deposit amount back to the card, as it is processed as a refund. To be precise, you will be able to withdraw the sum of your deposits in last 90 days to your card. Everything that exceeds that amount (which is basically your profit) should be withdrawn to an e-wallet (Skrill, Neteller).
In case you’ve used an e-wallet to deposit, you can withdraw all the sum of funds from your balance to the same e-wallet account. In order to withdraw funds, you should make a withdrawal request from the withdrawal page: https://iqoption.com/en/withdrawal.
Withdrawal requests are processed from our side within 3 working days.
If you withdraw to the bank card, it will take another 1-9 working days (weekends are not included) for the bank to process this transaction.
I used Bitcoin to deposit!, I am unable to withdraw to any wallet other than Skrill ( Because I used Skrill to deposit previously ) …But last time I used skrill was around 2 years ago, I made many deposit after that!…using Bitcoin & Astropay card (these methods don’t have withdrawal method ) . Also the wallets like Perfect money, Neteller don’t have deposit option but support withdrawal. When I try to withdraw my money (which is deposited using Bitcoin) to Perfect Money ( I have a verified perfect money account) I get this message “The deposit requisites do not match the withdrawal requisites.” Chat support saying I used skrill to deposit …when I say Its a lie , they will say something like ” System is like that we can’t change it , its for your own safety ” . Email support is continuously ignoring me! … If I am a new user I can use any wallet to withdraw bitcoin deposit …. otherwise i an stuck with Skrill for life!…there is no way for me to use Perfect money as there is no deposit option available for it!
Thank you for getting in touch! We regret to know you’re dissatisfied with our services. We would like to assist you. As you surely understand, your account cannot be reviewed from this page. We need you to get in touch with us from your account directly so we can see the full picture.
You can be absolutely sure that if you sent a message at support@iqoption.com, your request has already been forwarded and what we need is to wait for the answer from the responsible team. Your patience and cooperation are highly appreciated. We value the opportunity to work with you.
I got an email back its say “As Skrill right now is linked to the account so to say, it is technically not possible!” .
and I don’t think my problem just something that affect me!.
Some deposit / withdrawal methods you provide are one-sided ( only withdrawal / only deposit ) .
You have a rule on ewallets which is withdrawal only possible with same wallet as deposit !, I can understand why and its ok! , for all wallets which works both-ways.
But you applied that rule to every wallet even if deposit option is not available for it!
So “withdrawal only wallets ” only works for people who use a “deposit only” method and never used other wallet before!
Those options are banned for other users like me who used “wallets that works both way” before , Even though they use other methods to deposit later they are stuck with that!’
and your stupid site will say “the deposit requisites do not match the withdrawal requisites” … even when there is no deposit requisites!
And I can’t use perfect money or net-teller ever!
Hello again Keeru, we are sorry to hear that, it is not like that.
Please get in touch with support@iqoption.com so that they can check available options for you.
I already contacted support many time for this same issue … they told me multiple times “ITS LIKE THAT!”
Last deposit I made with Skrill as on 23 April 2018 , I made 23 deposits via Astropay card and Bitcoin after that ! …many times my balance turned zero after 23 April but Iq option still thinks I only deposited with Skrill!
This is for you mental satifaction
https://extraimage.net/images/2020/04/07/963bb92483064c2a873a9297996f4147.jpg
https://extraimage.net/images/2020/04/07/034d74360a99a0a2d78e19f65dd04af3.jpg
And these are not the only time I contacted support on this matter believe me! … some customer care guys even thinks its possible to withdraw and It will work like you!
Hi again, your deposit and transaction is shown in the transaction tab. You can check all deposits and withdrawals there and so can we. Please follow up with support team so that they can further assist you and clear any doubts or locate any failed deposits.
Avatar
Adil Ghani
16 hours ago
Hi again, your deposit and transaction is shown in the transaction tab. You can check all deposits and withdrawals there and so can we. Please follow up with support team so that they can further assist you and clear any doubts or locate any failed deposits.
————————————————————————————————————————–
Whats do you mean??? My problem is I can’t withdraw my money deposited via bitcoin to any other wallet than Skrill as I used it to deposit two years ago! (Long before many bitcoin deposits )
I contacted support they said the system is like that I have to use Skrill for ever or deposit money via other wallet !
There are Some wallets in my country which don’t support deposit ( can be used for withdrawal only) , one of them is Perfect Money
So Even though PM shows in my withdrawal tab I CAN’T USE IT EVER !
Your site saying you could use any wallet to withdraw Bitcoin deposit is a LIE for me!
I contacted support they says system is like that no just my issue!
Good day, dear Keeru!
Perfect Money deposits have been enabled for a list of countries earlier today. Kindly check if you have it among deposit options now.
As we see you’re dissatisfied with communication via text messages, in case any questions occur further on, feel free to reach us over the call instead.
The numbers are:
+442080680760
or
+448000698644.
If the line is busy, we will call you back as soon as an operator finishes the call.
We wish you a lovely today.
yess! cool…thanks!
You’re always welcome 🙂
Hi good day. I used bitcoin to deposit, and i also got my account verified, and now i want to withdraw with skrill, the status of the withdrawal request says in process, and after a while it says Error and my money is returned back to my wallet. I also tried to use neteller to withdraw, but it also says the same thing.
Please how will i withdraw.
Hello Dear, how are you doing? We are so sorry that you had to face such inconvenience.
Can you please contact our support at support@iqoption.com as we can not check the problem here on social media.
We thank you for your cooperation.
Hi,
Could you please check why every time i sent a request for Withdrawal, the status is error. I deposited from Skrill and try to withdraw to Skrill but it is always cancelled.
Thanks
Thank you for reaching out to us, Ted! We’d like to understand the issue and help you. We kindly ask you to contact us at support@iqoption.com to look into the matter. Thank you
Thanks for the article,am new to trading and i have been finding it hard to verify my account, I submitted my documents and its been pending for almost 2weeks now,is it still possible for me to withdraw during this pending period?….and what can i do to be verified?.
Thank you for reaching out to us! We’d love to check on the issue and help you. We kindly ask you to contact us at support@iqoption.com to look into the matter. Thank you!
I used Skrill when depositing money in my account. What withdrawal method should I use ? I wanted to withdraw to my Webmoney e-wallet in May 7 2020. Because we can’t a withdrawal request with Skrill . But my request was denied.
I’ve been texting the support team for 1 Week. None of my messages were answered.
Hello,
I deposit my money from neteller, after that i deposit three times with skril.
When i sent a withdrawal request it was cancelled and the cause was: The deposit requisites do not match the withdrawal requisites.
What is the problem?
Thank you for reaching out to us! We’d love to check on the issue and help you. We kindly ask you to contact us at support@iqoption.com to look into the matter. Thank you!
im from Malaysia, if i deposit RM 50 from Maybank and made total profit of let say RM 200, i can only withdraw the same amount (RM50) through the same bank right? then other RM 150 can be withdraw through Neteller and such. if i only choose to withdraw another RM 50 through neteller, can i withdraw the remaining RM100 through my Maybank acc again? If not, then i want to wire the remaining fund to my bank acc, what is the additional fee to wire the fund?
Hello, Luqman!
If you deposit from Maybank, you can withdraw back there without any limit. The same goes for any e-wallet (Neteller, for example). The limitation of the return equal to the deposited amount applies only to bank cards like VISA and MasterCard.
You have 3 commission-free withdrawals per calendar month. The payout method does not make any difference.
Each subsequent withdrawal will incur a 2% (two percent) commission fee. You are welcome to find more details in the Terms and Conditions of the Company.
Have a good one!
Hi, I deposited 20$ from my skrill account, when i tried to Withdraw 16$ it says that The deposit requisites do not match the withdrawal requisites.
Hello Dear, how are you doing? Please double check if you are withdrawing to the same Skrill account with which the deposit was made.
Can you please contact our support at support@iqoption.com as we can not check the problem here on social media.
We thank you for your cooperation.
Hi, .. Is there a special policy for profit taking, depositing and withdrawals that the trader should not override until his account is not blocked ??! Because in the last period, the profits of the accounts of a number of people, including VIP accounts, were also frozen. Please clarify this point to avoid problems in the future …
Hey hi again Ahmed, we do not block accounts for such reasons. Accounts are blocked when terms and conditions are violated, you can check them in our terms and conditions section on our website.
Hello, Can I withdraw my earnings, re-deposit my profits and trade again ?? Is this contrary to your policy or is it allowed warm regards
Hey hi, as long as you have funds in your account, you can withdraw them, it is your money, you can deposit it back and trade again, there is no issue in that 🙂
Can I use iq options and trade without verifying it first? I want to make a deposit before I verify it.
Hey hi Mohamed! Such conditions depends on many things such as your country and so on. Usually we require verification at the time of withdrawal and in some cases before deposit. It would be wise to contact our support team at support@iqoption.com so that they can check your account and can explain it to you in detail 🙂
Hello I would love a comprehensive explanation on my situation as i’m about funding my account but skeptical. pls dont direct me to support@iqoption.com
1. I’m a Nigerian residing in Ghana, i have 2 bank accounts. One in Nigeria, the other in Ghana. Which account would be the best choice for IqOption since there seem to be issues with blocking of accounts. Can i use my Nigerian account while i reside in Ghana or do i use my Ghana account (which has a middle name in it)?
2. i registered and verified my IqOption with my Nigerian passport, but with my Ghana phone number. will that be a problem in the future?
3. i understand i need to verify my bank account during withdrawal, do i verify it with IqOption or with the e-wallet cashout choice?
Thank you in advance for not directing me to support@iqoption.com queue up.
Hi Slim,
We can give you general information, as we do not have access to your account.
If you reside in Ghana, then you will only be allowed to use a bank card issued in that country.
Secondly, if you reside in Ghana then you should select the country of your account as Ghana and provide with some ID issued in Ghana.
Bank card verification is mandatory on our platform, if you use a bank card in the first place, however for ewallets it can be mandatory too but for that you need to contact the support of the ewallet.
thank you very much Adil, since i have only my account and my passport which is Nigerian passport, it means i’m not qualified to verify my account using only my passport. tanks all the same
Hey hi, you can verify your ID with the copy of your valid passport.
We do accept valid passports.
Good day. I had initially deposited funds to my account using Skrill e-wallet. But only to find out that withdrawals from Skrill is very inconvenient for me. I want to use a different e- wallet option. I was thinking to cancel my IQ Option account and start all over with a different e-wallet to avoid all of the headaches. Would I have any trouble rejoining after I would have cancel my account considering all of my documentations would be the same?
Hello Dan, if you have one current / active account and all others are blocked / closed and you did not violate any terms and conditions on them, then you would not have any issues with it 🙂
After 4 succesful withdrawals , suddenly I am blocked to withdraw my funds. every time I choose withdraw funds It gives a Log In page where I am ask to enter my email add and password. What is the possible solutions to this problem. Thanks
Thank you for reaching out to us, Jimmy! We’d love to check on the issue and help you resolve it. We kindly ask you to contact us at support@iqoption.com to look into the matter. Thank you!
i did withdrawal request 9 days ago in iq option and in transaction history there is showing in process status
but why it have not approved yet . other brokers do it in 1-3 days . and what should i do for that.
Thank you for getting in touch. We’d love to assist you with that. As you surely understand, your account cannot be reviewed from this page. We need you to get in touch with us on our official website so we can see the full picture. Kindly contact us at support@iqoption.com for further discussion. We’ll be looking forward to your reply at the specified email. Thank you for your patience and cooperation. We value the opportunity to work with you.
i did withdrawal request in iq option 24 days ago and it had not approved , then i cancel that request , and i did another withdrawal request of less money 3 days ago, but it has not approved yet, i did chat with support they says that your account currently reviewed by relevant department , please wait. what is this i have to pay my dues, how many days should i wait, i have been not getting my withdrawal approved seens nearly one month, when will i get my withdrawal
Thank you for taking the time to reach us. We regret to inform you that we do not obtain the information regarding your account on social media. Kindly wait for the reply from the support team, please. We appreciate that.
why my account currency pairs payout too low?about 45% – 30%
Hello Sam!
Please note that profit percentage depends on the market, it is not fixed and can be higher or lower.
I requested for withdrawal $2000 on 16th November since I am not getting my fund when ever I asked to support they simply answer always your account under reviews process and we don’t have fixed time frame for this process, it’s my first withdraw, I don’t know I will get my money back or not any one can help me with this is IQ option fraud or what,
Hello, Ritika! We do not have any restrictions for paying out any amounts of your honestly earned funds. You can always check the Withdrawal Policy details on the website. We assure you that we always follow all of our Policies and are expecting the same in return. One has the opportunity to check the Terms and Conditions prior to registration and is still welcome to do so anytime.
We’re sorry to keep you waiting. However, we cannot access your account, as we are assisting you from social media. We understand your frustration but we assure you the relevant team will look into the matter and revert to you shortly.
Thank you for your time.
Same problem happen to me, when I lodge complain, they always say “your account is being review by the relavant department”. I want to know is that how many days will take for the account review?
Good evening, Sapam! Thank you for reaching out to us. We kindly ask you to wait for the feedback from the support team, as we do not have details of your account, and advise you not to share those on social media. Thank you
for me too the payout is too low about 30% to 44%. in forex the leverage is 1:10 only. this is happening for last 60 days and support team is saying the same thing every time that “The company reserves the right to set exposure limits for a group of traders and this is in accordance with the Company’s internal risk assessment which depends on the Company’s business model and risk strategy.”
they have done bad to me and i am suffering as i am unable to trade with only 30% payout.
I am also facing the same problem. My profit payout has been reduced to 48% in digital option with only two currency pairs available GBP/NZD & CAD/JPY. In Binary option the profit payout is 30% only with all currency pairs available. In forex, the leverage is 1:10 only. Usually it will be 1:1000. I am facing this issue since oct 23rd. Its been 2 months now still i am facing this issue. Usually i trade on EUR/USD digital whereas currently it is not available for me alone now while my friends have all the currency pairs with higher profit payout like 87%- 95%. I have been complaining this issue chat support and the response is “I do apologize for the limitations on your account 😓.
However, do note that he company reserves the right to set exposure limits for a group of traders and this is in accordance with the Company’s internal risk assessment which depends on the Company’s business model and risk strategy.
Furthermore, according to our Terms and Conditions, section (4) “Reception and Transmission / Electronic Trading”, …The Client acknowledges that the Company will have the right, at any time and for any reason and without justification, at its sole discretion, to refuse to execute orders, including, without limitation, in the following circumstances: … The Company’s own exposure levels as set out in the Company’s internal policies have been reached in respect of the Financial Instrument or the underlying asset of the Financial Instrument the Client wishes to buy/sell;…and ” products or services that may be offered by the Company may not always be available for purchasing or use for trading purposes, and it is in the Company’s absolute discretion whether it will make these products available or not to the clients at any time.”
Thank you for understanding.”
i am also facing the same problem
Hi Team,
I have deposited 10$ from UPI and later I have earned 50$ . Again I have deposited 60$ from skrill .
Now I am trying to withdrawal 10$ to skrill getting error message again trying to withdrawal $50 again getting Error message and not revert back to my amount also. And there is no option to withdrawal in UPI .
Can any one suggest me how to withdrawal my money .
Thank you for getting in touch. We’d love to assist you with that. As you surely understand, your account cannot be reviewed from this page. We need you to get in touch with us on our official website so we can see the full picture. Kindly contact us at support@iqoption.com for further discussion. We’ll be looking forward to your reply at the specified email. Thank you for your patience and cooperation. We value the opportunity to work with you.
Hi, i deposit in iq around $300 after trading now its $452 so my question is after withdraw my original deposit.. how many days it will take to complete withdraw in my E wallet (Advcash USD).
Another question: is it important to keep some deposit amount in IQ option ? or i can withdraw all and deposit again later ?
I mean withdraw of profits in E wallet… how many days it will take to process
Good evening! Payouts to e-wallets are processed in 3 business days. We appreciate your patience and cooperation.
Good evening, Amir! Payouts to all e-wallets are processed in 3 business days. You are welcome to withdraw without any limit. The minimum sum for a withdrawal is 2 USD.
I have made my initial deposit through my debit card and now I need to verify through Pictures of my debit card for the withdrawal but the issue is my debit card numbers are faded away and can be seen under light online. is there any option through which I can verify my account or I can withdrawal through other methods?
Hey hi Muhammad! You will have to follow the verification procedure, you are welcome to use light to show the numbers (as per the instructions) and hide the remaining ones.
We thank you for your understanding.
Thank You Adil. I will do the verification now.
Thank you for your cooperation!
can i deposit and withdraw the same day
Hello, Josh! Yes, you certainly can.
Hi, I deposited $ 10. If my account reaches $ 1 million. How can I withdraw?
That my account is not limit or blocked
Hello Roya, we do not block accounts because of the profits in it or just like that without any reason.
We will explain you the withdrawal procedure in detail.
Your withdrawal method will depend on the deposit method. If you make a deposit from the card, you will be able to withdraw initial deposit amount back to the card. To be precise, you will be able to withdraw the sum of your deposits in last 90 days to your card. Everything that exceeds that amount (which is basically your profit) should be withdrawn to an e-wallet (Skrill for instance) or other available payment methods which may vary for different regions.
In case you’ve used an e-wallet to deposit, you can withdraw all the sum of funds from your balance to the same e-wallet account. In order to withdraw funds, you should make a withdrawal request from the withdrawal page.
Withdrawal requests are processed from our side within 3 working days.
If you withdraw to the bank card, it will take another 1- 21 working days (weekends are not included) for the bank to process this transaction.
withdrawal takes longer time even for small amount of money…trust me..i Have bad experience already
They will use copy and paste answer when consulted…..
Hello, it is not true, we have support team who is there to assist our traders with any issue / question they have.
Hello, withdrawals to bank card may take up to 21 working days and to ewallet it may take up to 3 working days. We do not count saturday and sunday.
Hello I have withdrawn on Roioptions today it say unconfirmed, please help
Hi again, we have no association with ROIoptions.
I deposit 100usd and I withdrawal without treading. means withdrawal 100 usd.
Thank you for sharing your experience with us
Hi a friend of mine is having a withdrawal problem with IQ Options, whenever he wanna withdraw any amount whether small or big he gets this message:
‘Note that following the recent international money transfer policy with regards to guard against money laundering, you will be required to pay a certain amount of tax before your funds will be transfered to your designated wallet that is linked to your account. However additional details maybe required depending on your location.’
Dear Martin, as you surely understand, the account of your friend cannot be reviewed from this page. Besides, our specialists do not disclose the data of the 3d party, which is why your friend will have to contact the support team directly. Please, make sure he does not misspell the email. It is support@iqoption.com. Thank you!
I actually invest for 10,000 dollar now I regret it
Thank you for sharing your feedback. It’s a pity if trading turned out to be unprofitable for you. Instruments on our platform implement technical analysis and overall market alertness. Please, note that intuitive trading leads to unsatisfactory results. That is why it’s important to analyze the chart.
Good day. All you kindly need to do is to Register on http://www.megacoin-fx.com and follow the prompts on how you can transfer your BTC to your Wallet.
Thank you
I would like to know how to transfer bitcoin to my own wallet.
thanks
Hello Carlos, can you specify if you are talking about BTC deposit to IQ Option? Also, which country are you from?
Hello IQ option, I want to know if I can withdraw profits and funds to my bank account or bank card if the deposit was made using bitcoin?
Hello, no, it would not be possible, you will be able to withdraw to an ewallet / given options on the withdrawal page. To be able to withdraw to a bank card, deposit should be made through the same as otherwise the system would not give you the option. For further assistance, please write to support@iqoption.com.
Hi,
How would someone like me get to withdraw my profit besides what i have deposited onto my card I live in The Bahamas and the e wallets posted aren’t available where I’m from.
Thank you for reaching out, Allistair. We would like to chat with you regarding your experience with us. Could you contact us at support@iqoption.com? Thank you
Hi, I use to trade with IQ Option but stopped due to a lot of issues recently being heard. I am also an investor to my friend being a day trader for morethan 5 years now and I would like to ask you the following questions because I was told these are the issues being faced with this broker regarding the withrawal.
1. Is it true that IQ Option declines withrawal requests just because you require a specific trading volume because funds in her account is already big?
2. Account manager assigned to her being VIP has been removed becoming biased to non-EU traders. Instead, she was offered to upgrade her account to a business so means she needs to add more funds.
3. She was advised to withraw up to $2,000 USD per day only BUT still not processed.
4. You are now becoming templated when it comes to answering her queries since she has no account manager anymore. Isnt it so biased that you suddently change just because she is a non-EU trader?
5. You blocked her account just because she earns a lot and that is because she is a good trader.
6. I also heard that manipulate the platform. Actually I even experienced that before I stopped because theres a sudden place of call for binary option.
7. Is it true that you have an arrangement of 1 yr lock in period for the funds before can be withrawn? what type of account is this?
8. Is it true that if the trader will decide to pull out the pool capital from IQ option, it will take 4 monts?
All in all, you are changing now and become biased with your clients. Special treatments are only done with EU-traders.
Hope I can receive a reply from you. Because up until now my investment is hanging because of your withdrawal issue.
Hello Madel, we are glad you contacted us for these questions, none of these questions / statements are true. The answer to all of them is No, there is nothing like that. Also, all our traders are same, we do not discriminate them.
Regarding withdrawals, if your account is verified and you follow all protocols then it is simple and easy, we can not hold funds just because we feel like neither there is any volume requirement.
Regarding VIP, then again, it has basic requirements and conditions, if those conditions are not met then the status can be revoked.
There is no manipulation on the platform neither accounts are blocked just because a trader is trading good. Lastly, as long as a trader has available balance, he or she can withdraw it provided the basic withdrawal protocols are met. We do not have any limit / day for withdrawals or that it takes 4 months.
Please do not listen to such myths and contact our support team at support@iqoption.com in case of questions. Thank you.
I really appreciate your reply but one more thing to clarify. So you dont have any type of account wherein a trader can lock in the fund? Even VIP? Where can we refer the fraudulent activity of your retail trader about this?
We are an online trading platform, you will have to trade on the platform, we do not have any such policy where you can lock in funds and take profit. Regarding the second question, if you mean our terms and conditions, then you can visit our website.