Polina Novokreshenova has been working with IQ Option as a VIP Manager (Italian language) for more than 1,5 years. She has always been interested in Italy and it’s history, she took language courses in Rome and also used to work at international economic forums. IQ Option has let Paulina combine her passion towards the world of finance and the Italian language.
Polina, what questions do you usually get asked?
Traders often want to know about withdrawals, regulation, our licenses. I try to post about these on my Facebook page. One of the hot questions is:
“Why demo and real trading results vary?”
The reason is the change in the psychology of trading, in this case – these are two different types of trading. Trading with demo funds is much easier than with real ones. While using demo funds you do not worry about losses, do not try to win back, no greed or emotions take place when you use technical tools and historical analysis.
“Do you have access to my account to influence my trades?”
We do not have technical possibility to carry this out, we have 17 mln active accounts and only 470 employees, there is simply no one to watch you trade and change your chart. Also, the quotes are official and can be traced, we sometimes request the prime broker to provide a trader with the detailed data per the period chosen.
“Is IQ Option regulated, how do I know you will not run away with my funds?”
We are licensed and regulated by CySEC (license number 247/14). Binary options trading can be risky and we always warn our traders about that. I always tell my traders to:
- not deposit more than what they can risk with
- never to expect sudden quick profits
- have patience and analyze
- always test strategies on demo account and only then start on a real one
“Are IQ Option accounts safe, can someone hack my account?”
We have recently implemented the 2-step- authentication and phone confirmation, it ensures that you are the one who enters the account.
“Why do I have problems with verification?”
This only happens because you have not provided us with correct documents, often the photos ate cropped, black and white, have no official logo and signature of the bank/organization, address in the account and in the documents do not correspond. Please understand that these are requirements of CySEC and it is important to follow them.
“How do I withdraw?”
The method you have chosen to deposit influences the withdrawal method.
If you have used a bank card, the withdrawal will go to the same card and will be processed instantly, but the banks take up to 9 working days to credit the funds, please keep that in mind. E-wallet withdrawals are processed within 24 hours and it usually takes only one day for the money to get credited. You can check this article about withdrawals for more information.
“How do I reach my manager?”
You can press the “callback” button below the graph in the trade room and I will try to respond asap. I can also leave you an e-mail.
“What are the privileges of your tournaments?”
They are free for the VIP traders and are a great opportunity to compete with other traders, to train with tournament money and be able to receive a prize.
I hope that this has helped you to clarify many general questions!
